Program Manager, Routing Insights and Analytics

Amazon is hiring a Program Manager, Routing Insights and Analytics in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, analytics and logistics.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage logistics program solutions and metrics for Amazon's Last Mile Analytics team.

program-managementanalyticslogisticsdata-analysisprocess-improvement

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon’s technology, product, business and operations teams to create solutions for our internal and external customers.
To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).
The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities
· Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations

· Define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health

· Collaborate with multiple teams as a subject matter expert in last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solves problem for the long term

· Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations

· Analyze and solve business problems at their root

Basic qualifications

- 2+ years of program or project management experience

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, Routing Insights and Analytics at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, Routing Insights and Analytics is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementAnalyticsLogisticsData AnalysisProcess Improvement

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where analytics was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Analytics, Logistics, Data Analysis, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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