Program Manager - Settlement Operations, Settlement Operations

Amazon is hiring a Program Manager - Settlement Operations, Settlement Operations in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include reconciliation, auditing and cash flow forecasting.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage escrow and nodal account reconciliations, compliance, audits, and financial operations for digital payments.

reconciliationauditingcash-flow-forecastingprocess-automation

Amazon is a fast paced, dynamic company with an ambition to be the world's most customer centric company in the world. Within Amazon India, Amazon's Payments team supports hundreds of millions of customers and millions of merchants in their payment needs by providing the most trusted, convenient and rewarding payment experience. We aspire to make Digital Payments accessible to every Indian. The Transaction Settlement Unit (TSU), part of the Payments team, Manages payment reconciliation for Amazon India’s Escrow and nodal accounts. This role sits at the intersection of technology, operations, and finance. The responsibilities include:

• Ensuring transactions in the PPI Escrow and Nodal accounts are compliant with regulatory guidelines
• Managing end-to-end reconciliation to identify discrepancies, establish root causes, and drive resolution through cross-functional stakeholder coordination
• Forecasting cash requirements, monitoring fund sufficiency in escrow accounts, and coordinating with Treasury, Finance, and business teams to ensure uninterrupted fund availability
• Front-ending regulatory and statutory audits for escrow accounts and reporting to the regulator
• Preparing leadership updates and writing business requirement documents (BRDs) to define and drive automation and process improvement initiatives
• Conducting UAT and providing launch support to ensure business readiness for new system deployments

Key job responsibilities
-Manage the planning, execution, and delivery of reconciliation programs, ensuring timely resolution of financial discrepancies and compliance with established processes of Nodal and Escrow accounts
-Conduct deep dives into transaction data and financial metrics to identify anomalies, root causes, and opportunities for process improvements
-Monthly substantiation- Daily identification, deep dive, escalation and closure of exceptions by partnering with various world-wide teams
-Collaborate with cross-functional stakeholders including finance, operations, and technology teams to align on project goals, mitigate delivery risks, and drive consensus on solutions
-Lead internal and external and regulatory audits of these accounts
-Advise business teams in launch of new products and capabilities w.r.t potential impact on these accounts
-Closely work with accounting and finance to ensure accurate representation in entity accounts
-Drive continuous improvement and automation
-Ensure ongoing compliance with guidelines and become backup of processes to ensure business continuity.

A day in the life
Each day brings new challenges in transaction settlement operations. You might start your morning analyzing settlement data to identify reconciliation gaps, then transition to facilitating a working session with accounting and technology partners to resolve a complex discrepancy. Your afternoons could involve updating stakeholders on program status, documenting process improvements, or diving into financial metrics to surface potential risks before they impact operations. You'll work closely with team members who value analytical rigor and collaborative problem-solving.

About the team
The Transaction Settlement Operations team plays a critical role in maintaining the financial integrity of Amazon's transactions. We work at the intersection of finance, technology, and operations, solving complex reconciliation challenges at scale.

Our culture values precision, innovation, and collaboration. We're building the future of settlement operations by implementing automated solutions and refining processes that handle millions of transactions. Join a team where your analytical skills and program management expertise will directly contribute to operational excellence and financial accuracy.

Basic qualifications

- 2+ years of program or project management experience
- Master's degree or equivalent
- 3+ years of advanced Microsoft Word and Excel experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience working in an analytical environment with cross-functional teams
- Chartered Accountant (CA) qualification preferred.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager - Settlement Operations, Settlement Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager - Settlement Operations, Settlement Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 7, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

ReconciliationAuditingCash Flow ForecastingProcess Automation

Questions you could be asked

Tell me about a project where reconciliation was part of your work. What did you do?
Tell me about a project where auditing was part of your work. What did you do?
Tell me about a project where cash flow forecasting was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Reconciliation, Auditing, Cash Flow Forecasting, and Process Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. You get your review by email within 24 hours.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker