Program Manager , SWA - Ops integrations

Amazon is hiring a Program Manager , SWA - Ops integrations in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Excel, SQL and Microsoft Access among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Own and drive integration programs between SWA operations and stakeholders to improve efficiency and workflow automation.

ExcelSQLMicrosoft AccessMicrosoft Project

program-managementoperationsprocess-improvementlogisticsstakeholder-coordination

Ship with Amazon (SWA) is looking for a Program Manager to join the Ops Integrations (OI) team. In this role, you will own and drive programs that enable seamless integration between SWA operations and internal/external stakeholders. You will work cross-functionally with technology, operations, product, and business teams to deliver scalable solutions that improve operational efficiency and customer experience.

Key job responsibilities
Key Responsibilities
Program Management: Own end-to-end program execution for ops integration initiatives — define scope, milestones, and success metrics; drive programs from ideation through launch and post-launch optimization.
Stakeholder Coordination: Partner with Tech, Ops, Product, and Business teams to align on priorities, resolve blockers, and ensure timely delivery of integration workstreams.
Process Improvement: Identify gaps in existing operational workflows, design scalable process improvements, and drive automation opportunities to reduce manual effort and defects.
Launch Management: Lead operational readiness for new integrations — develop SOPs, change management plans, and rollout strategies.
Metrics & Reporting: Define and track program KPIs; build mechanisms for regular reporting (WBR/MBR) and drive accountability through data-driven insights.
Risk Management: Proactively identify risks and dependencies; develop mitigation plans and escalate appropriately.
Documentation: Maintain program artifacts including project plans, status updates, PRFAQ/BRDs, and post-mortems.

Basic qualifications

- 2+ years of program or project management experience
- 3+ years of Computerized Maintenance Management System program experience
- 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation, operation and maintenance
- Experience working in an analytical environment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager , SWA - Ops integrations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager , SWA - Ops integrations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on July 13, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementOperationsProcess ImprovementLogisticsStakeholder CoordinationExcelSQLMicrosoft Access

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where stakeholder coordination was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Operations, Process Improvement, Logistics, and Stakeholder Coordination. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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