Program Manager - Vendor Risk , Business Continuity Management (BCM)

Amazon is hiring a Program Manager - Vendor Risk , Business Continuity Management (BCM) in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions risk management, business continuity and incident response among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Architect business continuity plans, manage vendor risk, and coordinate incident response for global e-commerce operations.

risk-managementbusiness-continuityincident-responsevendor-riskcompliance

The Mission
Every day, hundreds of millions of e-commerce transactions happen across our global marketplace. Our job? Make sure sellers can trust this platform with their business and that trust never breaks, even when things go wrong.
We detect and prevent fraud at massive scale. We protect selling partners across dozens of countries. And when disruptions hit natural disasters, Tech/infrastructure failures, vendor outages, we keep operations running.

This role puts you at the center of that resilience.

What You'll Own: As the Program Manager for Business Continuity Management, you won't just maintain playbooks, you'll build the system that keeps a global operation standing when things break. Specifically, you'll:
- Architect business continuity plans across sites and vendors, including Single Point of Failure (SPOF) analysis and vendor exit strategies
- Lead incident response coordination — detection, triage, routing, escalation, and recovery during Sev2+ disruptions affecting thousands of employees globally
- Run tabletop exercises and readiness drills with operational POCs across multiple international sites
- Build governance frameworks for compliance, vendor risk, and operational resilience and expand their coverage across the organization
- Partner cross-functionally with risk, compliance, operations, and technology teams to close gaps before they become incidents
- Drive site capability analysis to identify vulnerabilities and design mitigation strategies that work at scale

What Makes This Role Different
- Real impact, not theoretical frameworks. You'll manage live incidents and lead the recovery in real time.
- Global scope. Your work spans SPIV sites
- You'll build from the ground up. This isn't a maintenance role. You're expanding coverage, creating new plans, and shaping how the organization thinks about resilience.
- Direct line to strategy. Your frameworks feed directly into organizational risk posture and operational planning.

The Team: We're a compact, high-ownership group embedded within Selling Partner Identity Verification operations. Our backgrounds are diverse, risk management, operations, program management, compliance and that's by design. Complex problems need different lenses. We run lean, move fast, and don't hide behind process for process's sake. If you want a role where your work is visible, your decisions matter, and you're not buried three layers deep in an org chart, this is it.

You'll Thrive Here If You
- Get energized by ambiguity and building structure where none exists
- Think in systems, connecting compliance, vendor risk, incident response, and operational continuity into a single resilience model
- Communicate crisply across levels, from analysts on the ground to senior leadership
- Have a bias for action, you'd rather run a 70% solution now and iterate than wait for perfection
- Bring experience in business continuity, incident management, risk management, or operational resilience (or a credible combination)

Key job responsibilities
• Spearhead, Design and execute Business Continuity strategy for manual, 3P vendors and API vendors, that set new standards for operational resilience focusing on effective response and recovery capabilities aligned with key metrics (RTO, RPO)
• Transform our global operational framework by eliminating single points of failure through strategic planning and creative solution design
• Lead cross-functional initiatives with Workforce Management, Global Process Strategy, Operations, and Leadership to build future-proof business models
• Orchestrate regular tabletop training and exercises to prepare R&C for disruptions of varying severity
• Leverage insights from drills, exercises, and real events to continuously improve our continuity programs
• Conduct thorough Business Impact Analyses (BIAs) and formulate exit strategies
• Manage and update all SPIV business continuity documentation, ensuring stakeholder alignment
• Maintain clear communication on plan changes and dependencies with partners
• Build and evolve our continuity programs using real-world insights and emerging best practices
• Develop dynamic documentation systems that enable rapid response and adaptation to changing conditions
• Foster a culture of preparedness and innovation across global teams

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 5+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience in creating process improvements with automation and analysis, or experience troubleshooting problems and offering solutions to streamline complex challenges
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- 3+ years of operational experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager - Vendor Risk , Business Continuity Management (BCM) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager - Vendor Risk , Business Continuity Management (BCM) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 5, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Risk ManagementBusiness ContinuityIncident ResponseVendor RiskCompliance

Questions you could be asked

Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where business continuity was part of your work. What did you do?
Tell me about a project where incident response was part of your work. What did you do?
Tell me about a project where vendor risk was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Risk Management, Business Continuity, Incident Response, Vendor Risk, and Compliance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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