AmazonProgrammatic Solutions Consultant - Technical, Programmatic Solutions Consultants - Technical
Amazon is hiring a Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants - Technical in New York, United States. It pays $105k-$184k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions Amazon Dsp, Conversion API and technical support among its tools and skills.
- Level classes it as a mid-level role.
- Amazon has 20,000+ other open roles on Level.
AI in this role
Provide technical support and resolve complex campaign execution issues for Amazon Advertising programmatic enterprise customers.
Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York City.
In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities
- Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
- Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues
- Serve as an escalation point, owning end to end resolution of the most complex, cross-organizational issues
- Communicate directly with internal teams to investigate, define workarounds, and resolve defects
- Provide advanced, proactive support across Amazon's advertising tech suite, including Amazon DSP (ADSP), Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM), and Amazon Marketing Cloud (AMC)
- Prioritize issues using case management tools based on customer impact
- Contribute to training and documentation for internal and external users
- Automate standard procedures through scripting and data APIs to analyze high-volume transaction data
- Proactively identify solutions, communicate trends, and suggest customer experience improvements
- Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
- Drive continuous improvement and shape support strategy and technology approach
- Identify emerging issues and influence product prioritization through technical investigation
- Provide live troubleshooting sessions for customers
Basic qualifications
- Bachelor's degree in computer science or equivalent
- Experience in technical support
- 4+ years of programmatic advertising experience
- Experience as a technical specialist in customer-facing roles
- Experience in Database like NoSQL, or experience in SQL Server/MySQL and experience troubleshooting and debugging technical systems
- Experience writing and publishing technical documents or equivalent
- Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)
Preferred qualifications
- 3+ years of technical troubleshooting or similar experience
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with Microsoft Office products and applications
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience coding, scripting, automating in at least one language (e.g., Python, C, C++, Java, Ruby, or PowerShell)
- Experience troubleshooting and documenting findings, or experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets
- Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 105,100.00 - 183,900.00 USD annually
How we rate this
Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants - Technical at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where programmatic advertising was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where client escalations was part of your work. What did you do?
- Walk me through how you've used Amazon Dsp in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Technical Support, Programmatic Advertising, Troubleshooting, Client Escalations, and Amazon Dsp. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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