QA Manager, Personal Health Care, External Supply Solutions

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Job Description

As a QA Manager within External Supply Solutions (ESS), you will serve as the primary Quality leader for assigned Contract Manufacturing (CM) partners, ensuring the delivery of safe, compliant, and high-quality products to consumers.

In this role, you will provide quality oversight across the product lifecycle, partnering closely with internal and external stakeholders to drive compliance, manage quality risks, resolve complex issues, and continuously improve quality systems. You will influence decision-making at manufacturing sites while ensuring adherence to regulatory requirements, company standards, and consumer expectations.

This position offers the opportunity to lead quality excellence across external manufacturing networks while supporting innovation, supply continuity, and business growth.

Job Responsibilities

• Serve as the primary Quality contact for assigned Contract Manufacturing partners.
• Provide oversight of quality systems and manufacturing operations at external sites.
• Release products manufactured at Contract Manufacturers in accordance with company and regulatory requirements.
• Lead and/or support investigations related to deviations, non-conformances, complaints, and other quality events.
• Drive timely and effective corrective and preventive action (CAPA) activities.
• Support consumer complaint investigations and ensure appropriate root cause analysis and corrective actions.
• Manage quality-related changes and ensure compliance with applicable regulations and internal requirements.
• Monitor quality system performance through key metrics, including deviations, investigations, CAPAs, complaints, and audit observations.
• Support Annual Product Reviews (APR/PQR) and product lifecycle management activities.
• Review and approve quality documents, specifications, protocols, reports, and technical documents as required.
• Support new product launches, technology transfers, process improvements, and other business initiatives.
• Identify opportunities to improve quality systems, strengthen compliance, and enhance operational effectiveness.
• Assess, communicate, and manage quality and compliance risks across the supply chain.
• Build strong working relationships with internal partners and external manufacturers to achieve business and quality objectives.

Job Qualifications

Required

• Bachelor's degree in Engineering, Life Sciences, Chemistry, Microbiology, Pharmacy, Quality Assurance, or a related technical discipline.
• Experience working within a regulated manufacturing environment.
• Strong understanding of Quality Management Systems (QMS) and applicable regulatory requirements.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated ability to influence and collaborate across multiple functions and organizational levels.
• Ability to manage multiple priorities independently and effectively.
• Experience leading investigations, risk assessments, and problem resolution activities.
• Proven ability to assess risk and make sound, data-driven decisions.

Preferred

• Experience supporting external manufacturing or supplier quality programs.
• Knowledge of cGMP requirements and FDA-regulated industries.
• Experience with CAPA, deviations, change control, complaint management, and product release processes.
• Experience supporting audits, inspections, and regulatory interactions.
• Experience within consumer healthcare, pharmaceutical, medical device, dietary supplement, or related regulated industries.

Successful candidates will demonstrate:

• Leadership and Influence: Ability to coach, guide, and influence both internal and external partners to achieve quality and business objectives.
• Risk Management: Ability to identify, assess, escalate, and mitigate quality and compliance risks.
• Collaboration: Proven ability to build strong partnerships across functions, cultures, and organizational levels.
• Continuous Improvement Mindset: Passion for improving processes, systems, and organizational capability.
• Ownership and Accountability: Ability to operate independently, prioritize effectively, and deliver results in a dynamic environment.
• Consumer Focus: Commitment to protecting consumers through strong quality systems and compliance excellence.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in E-Verify.

Qualified individuals will not be disadvantaged based on being unemployed.

P&G is dedicated to meeting the needs of applicants requesting an accommodation/adjustment due to a disability in order to complete the online application process. If you have a disability that affects your ability to complete our online application process, please visit our Disability Accommodation Page.

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