Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

Amazon is hiring a Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ) in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Microsoft Office, quality assurance and data audit.
Level classifies it as a junior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Perform audits, address resolutions, and map edits to support last-mile transportation optimization and quality.

Microsoft Office

quality-assurancedata-auditoperationscustomer-support

The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.
This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.
Roles and Responsibilities: This includes, but is not limited to:
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
• Investigate images/videos and provide recommended actions in accordance with SOPs.
• Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
• Identify patterns emerging from audits and contribute to process/program improvements.
• Provide timely responses to stakeholders on related tasks as per SOP and SLA.
• Systematically escalate problems to relevant owners/teams according to pre-determined processes.
• Maintain records of day-to-day work by updating trackers or workflow tools.
• Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
• Understand performance metrics and leverage them to drive business goals.
• Work in a collaborative environment and contribute to the growth of the respective team/program.
• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
• Be flexible to work on multiple programs as per business requirements.
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**Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).
* Work from Office Role

Basic qualifications

- Bachelor's degree
- Experience communicating with managers and associates at all levels
- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred qualifications

- Experience with Microsoft Office products and applications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on September 13, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Quality AssuranceData AuditOperationsCustomer SupportMicrosoft Office

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where data audit was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Quality Assurance, Data Audit, Operations, Customer Support, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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