Quality Specialist, MAQ

Amazon is hiring a Quality Specialist, MAQ in Cairo, Egypt. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions Microsoft Office, quality assurance and llm auditing among its tools and skills.
Level classes it as a junior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Serve as first-line support for address resolution, geocode correction, and LLM quality auditing for last-mile delivery.

Microsoft Office

quality-assurancellm-auditingaddress-resolutionoperations

The MENA Address Quality (MAQ) Team is seeking Quality Specialist who will serve as the first line of support for address resolution, geocode correction, LLM quality auditing, map validation, and other operational activities related to last-mile delivery optimization across the MENA region. Your contributions will have a direct and significant impact on our customers' delivery experience across UAE, Saudi Arabia, and Egypt.

This role demands quick learning and the ability to manage overlapping tasks across multiple programs simultaneously. You will have the opportunity to address high-impact production issues in real-time, requiring coordination among multiple stakeholders and operations groups across 3 countries, providing you with a broad perspective on the business.

Key job responsibilities
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
• Identify patterns emerging from audits and contribute to process/program improvements.
• Provide timely responses to stakeholders on related tasks as per SOP and SLA.
Systematically escalate problems to relevant owners/teams according to processes.
• Maintain records of day-to-day work by updating trackers or workflow tools.
• Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
• Understand performance metrics and leverage them to drive business goals.
• Work in a collaborative environment and contribute to the growth of the respective team/program.
• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
• Be flexible to work on multiple programs as per business requirements.
• Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).
• WFO - This is a work from office role and candidates are expected to work from office from their assigned job location for number of days as decided by company/business policy.

Basic qualifications

- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
- high school diploma or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 40 hours/week, and overtime as required

Preferred qualifications

- Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Quality Specialist, MAQ at Amazon rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Quality Specialist, MAQ is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in EG, Cairo.
The job was posted on September 9, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Quality AssuranceLLM AuditingAddress ResolutionOperationsMicrosoft Office

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where llm auditing was part of your work. What did you do?
Tell me about a project where address resolution was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Quality Assurance, LLM Auditing, Address Resolution, Operations, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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