Real-time Data Service Specialist

SIX Group is hiring a Real-time Data Service Specialist in Warsaw, Poland. Level rates it ; you can apply on SIX Group.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
SIX Group has 89 other open roles on Level.

AI in this role

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Real-time Data Service Specialist

Warsaw | Up to 40% working from home possible | Reference 8171

As a Real-Time Data Service Specialist, you ensure the quality, availability, and transparency of real-time market data services by monitoring data feeds and coordinating the resolution of customer-impacting issues. Working closely with colleagues across time zones, you support our services 24/7 and collaborate with customers, data sources, and internal stakeholders.

Operating at the intersection of data operations, customer support, and technical troubleshooting, you combine data expertise, analytical thinking, and technical understanding to manage time-critical incidents, assess customer impact, and drive service improvements. Acting as a central coordination point between customers, Customer Support, Product teams, and Service Reliability Engineers, you help deliver a reliable service experience and outstanding customer outcomes.

What You Will Do

Perform data monitoring and quality management for incoming data feeds from exchanges and contributors, including anomaly detection, validation, cleanup, and follow-up actions for existing and future sources.
Act as the central coordination point for critical real-time incidents end-to-end, performing structured triage, customer impact assessment, stakeholder coordination, and transparent customer communication.
Investigate and troubleshoot technical issues across market data delivery, APIs, network connectivity, and service operations, ensuring timely resolution and escalation.
Provide operational expertise and technical consultancy by maintaining customer context, supporting onboarding activities, and collaborating across business and technology teams.
Drive service reliability and continuous improvement through monitoring enhancements, release readiness, automation, recurring issue analysis, and operational excellence initiatives.
24/5 shifts (7 hours) with colleagues in Warsaw and around the globe

What You Bring

Strong analytical and problem-solving skills with the ability to understand complex data flows, system dependencies, and customer impact scenarios.
Experience in production support, incident management, monitoring, or market data services, ideally within financial services or another business-critical environment.
Good understanding of IT systems, APIs, networking, data processing, and troubleshooting techniques; scripting, SQL, or automation skills are an advantage.

If you have any questions, check out our FAQ page or call Agnieszka Leputa at +48 538 562 645

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

How we rate this

Real-time Data Service Specialist at SIX Group rates 32 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.