Recruiting Coordinator, Recruiting Operations Center

AI in this role

Manage high-volume interview scheduling and candidate coordination for Amazon's recruiting operations.

schedulingcoordinationcommunicationcustomer-service

This is a full-time, in-person (not virtual), permanent role based in SEA23 building in Seattle, Washington and does not offer relocation benefits.

The Recruiting Coordinator (RC) serves as one of the very first impressions for candidates when applying to Amazon and plays a crucial role in managing high-volume interview scheduling and serves as the main point of contact between candidates, recruiters and interviewers when applying to Amazon. This position requires multi-tasking and case-management abilities to coordinate interviewer and candidate agendas across multiple time zones while maintaining a seamless and positive experience throughout the hiring process.

In this fast-paced role, the Recruiting Coordinator must maintain clear and constant communication with candidates, hiring managers, and interview panels. They are responsible for sending detailed interview-related information, managing last-minute schedule changes, and ensuring all participants have the necessary information to connect to their job interview. A successful Recruiting Coordinator demonstrates attention to detail while managing multiple concurrent scheduling requests, maintaining accurate records, and generating reports on interview metrics and efficiency.

The selected RC should possess process orientation, written and verbal communication skills and problem-solving experience, how and what to prioritize, flexibility to adapt to changing circumstances, capability to work under pressure while maintaining accuracy and a team-culture collaboration mindset.

Performance in this role is measured through various metrics, including interview scheduling accuracy, response rate requests, candidate satisfaction scores, and the volume of interviews successfully coordinated. The Recruiting Coordinator must be process-oriented yet flexible, maintaining a positive attitude while managing competing priorities in a high-stakes environment.

Key job responsibilities
Scheduling virtual and in-person interviews and debrief events.
Working directly with candidates, hiring managers, business stakeholders and in some cases arranging travel for candidates located outside of the city of the role, if required.
Partner with Recruiters on SLAs (Service Level Agreements) to respond successfully to business demands.
Providing follow-up correspondence to candidates on interview status.
Identifying opportunities for improving candidate experience, automation and scheduling efficiency.
To provide training/onboarding support to new peers in the role.
Assisting in the coordination of other recruiting activities as needed.

A day in the life
The day begins by reviewing the queue of interview scheduling requests and prioritizing based on SLAs. Work involves coordinating with candidates across multiple time zones, sending professional communications about upcoming interviews while ensuring they feel supported throughout the process. The role requires juggling interviewer's availability and managing last-minute reschedules with efficiency and accuracy. Internal and External tools are used to set up virtual interviews, while also preparing for in-person candidate visits.

About the team
The Global Talent Acquisition (GTA) Recruiting Operations Center is dedicated to transforming the interview scheduling experience into something truly exceptional. As the backbone of recruiting at Amazon, we delight customers worldwide by integrating cutting-edge technology with operational expertise. Our mission is to set new standards in efficiency and excellence, ensuring that every interaction throughout the hiring process is smooth, effective, and remarkable.
Prior applying, please consider the following:
Selected candidate(s) will be required to work 5x days per week from the SEA23 office in Seattle, WA.
Only schedule(s) available are Mon-Fri only: 8:00am-4:30pm

Basic qualifications

- 1+ years of recruiting, coordination, administration, logistics, HR or equivalent experience
- Bachelor's degree or equivalent
- Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint

Preferred qualifications

- Degree or diploma in HR or any related field
- Experience working in a fast paced, quickly changing or international environment
- Experience with technical tracking systems / softwares (like ATS)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 21.44 - 37.50 USD hourly

How we rate this

Recruiting Coordinator, Recruiting Operations Center at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

SchedulingCoordinationCommunicationCustomer Service

Questions you could be asked

Tell me about a project where scheduling was part of your work. What did you do?
Tell me about a project where coordination was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Scheduling, Coordination, Communication, and Customer Service. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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