PayoneerRegional Customer Success Operations Manager
Payoneer is hiring a Regional Customer Success Operations Manager in Bengaluru, India. Level rates it ; you can apply on Payoneer.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Salesforce, customer success and operations among its tools and skills.
- Level classes it as a senior role.
- Payoneer has 100 other open roles on Level.
AI in this role
Manage customer success operations, drive scalable processes, and support regional CS strategy with a preference for AI tools experience.
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location: Bangalore
Hybrid
Full-time
Role Summary
As a Regional Customer Success Operations Manager, you will enable Customer Success teams to drive customer retention and growth by delivering scalable processes, operational excellence, and successful execution of strategic initiatives. You will partner with Regional CS Leadership while leading global programs, bridging global strategy with regional execution to improve customer outcomes and business performance.
What You'll Do
- Partner with Regional CS leaders to improve operational performance and execution.
- Lead cross-functional global CS initiatives from planning through rollout.
- Drive adoption of new processes, systems, and operating models.
- Represent regional needs in global planning and influence roadmap priorities.
- Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
- Build strong partnerships across Product, Technology, RevOps, Enablement, and Customer Success.
Who You Are
- 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
- Proven experience leading cross-functional projects in a global organization.
- Strong project management, analytical, and stakeholder management skills.
- Data-driven, proactive, and comfortable working in a fast-paced environment.
- Experience with building AI tools is a strong advantage.
Experience with Salesforce and business intelligence tools is a strong advantage
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
How we rate this
Regional Customer Success Operations Manager at Payoneer rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
- Tell me about a project where project management was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Walk me through how you've used Salesforce in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Success, Operations, Project Management, Stakeholder Management, and Salesforce. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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