Regional ICQA Manager, Global RAD Operations (GRO)

Amazon is hiring a Regional ICQA Manager, Global RAD Operations (GRO). Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include inventory control, quality assurance and supply chain.
Level classifies it as a lead role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Regional ICQA Manager responsible for inventory accuracy, control frameworks, and quality assurance across global IT supply chain facilities.

inventory-controlquality-assurancesupply-chainroot-cause-analysiskpi-governance

Regional RAD Operations (GRO) provides end-to-end IT supply chain services supporting Amazon's global technology infrastructure. GRO is looking for a results-driven leader to join our team as the Global Inventory Control and Quality Assurance (ICQA). This leader will own inventory integrity as a system discipline across GRO's 5-facility global network, building and executing the control framework that ensures accuracy, prevents cross-customer contamination, and drives continuous reduction in inventory-related losses.

The EMEA Regional ICQA Manager owns the strategy, methodology, and governance for inventory accuracy across all GRO sites on the region. This leader is responsible for designing and deploying standardized cycle count programs, root cause analysis frameworks, defect resolution processes, and accuracy KPIs. GRO operates shared infrastructure serving multiple business units from common physical space. This creates a unique ICQA challenge: maintaining absolute inventory segregation and accuracy when multiple customers' assets occupy the same facilities, flow through the same processes, and are managed in the same systems.

This role is both strategic and hands-on. The Regional ICQA Manager will define what "accurate" means for a multi-BU shared infrastructure operation, build the framework to measure and enforce it, and lead a team responsible for executing that framework across 8 countries. They will partner with Operations Engineering on platform requirements to ensure upcoming WMS capabilities enforce accuracy at the system level. They will drive root cause ownership on every inventory failure event and install the accountability mechanisms that make the operation self-correcting.

Key job responsibilities
- Own inventory accuracy strategy and execution across GRO's 5-facility EMEA network, targeting measurable reduction in IRDR (Inventory Record Defect Rate) and inventory-related financial losses
- Design and deploy standardized cycle count methodology across all sites and regions, establishing frequency, sampling approach, and escalation triggers appropriate to each facility's volume and complexity
- Build and maintain the cross-BU inventory segregation control framework that prevents cross-customer consumption in shared infrastructure environments
- Lead root cause analysis on all inventory failure events (leakage, misallocation, shrinkage); drive systemic corrections rather than one-time fixes
- Define and govern the ICQA KPI framework: accuracy targets by site, by BU, and by process path with clear accountability at each level
- Partner with Operations Engineering to define inventory accuracy requirements for the execution platform (WMS), ensuring the control framework translates into system-enforced logic at deployment
- Build dashboards and reporting that provide real-time visibility into inventory health across all sites without manual compilation
- Drive continuous improvement in ICQA processes through kaizen methodology, defect trend analysis, and cross-site best practice sharing
- Collaborate with Global Transportation and Logistics, Operations Engineering, and regional operations leaders to resolve inventory discrepancies that cross functional boundaries
- Support financial reconciliation efforts by providing accurate defect data, loss quantification, and trend analysis to Finance and leadership

A day in the life
This leader starts each day reviewing inventory health across the EU network: IRDR results, aging defects, and any leakage events requiring investigation. Mornings are spent partnering with site leaders to drive root cause analysis and corrective actions. Midday focuses on framework development: refining cycle count methodology, validating WMS segregation requirements with Engineering, or analyzing accuracy data for systemic failure patterns. Afternoons shift to program governance, team development, and cross-regional standards alignment. When a significant inventory event occurs, this role owns the investigation through structural resolution.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Global RAD Operations (GRO) is part of Amazon's Technology Supply Chain organization. GRO operates as a single global platform with regional execution across 13 facilities in 8 countries, processing 5.4M+ units annually with 82% year-over-year growth. The operation serves multiple business units (AWS, Stores, Field IT) from shared infrastructure, absorbing complexity across three paths: planned deployment, rapid response spare parts, and returns/lifecycle management.

The ICQA function sits at the center of GRO's operational integrity. Accuracy is not one metric among many; it is the foundation that enables every other outcome (on-time delivery, customer trust, cost-to-serve). This role joins a leadership team that values operational discipline, data-driven problem solving, and building mechanisms over relying on heroics.

Basic qualifications

- Bachelor's degree or equivalent
- Experience with multiple cycles of platform or product design
- Experience with written and verbal communication and presentation
- Experience in operations or inventory management
- Experience developing and implementing KPI goals and strategies based on broader organization goals
- Familiarity with cycle count methodologies

Preferred qualifications

- Speak, write, and read fluently in German
- Lean Six Sigma Green Belt or Black Belt certification
- Experience in people management
- Experience working with engineering and technical teams to build automated solutions
- Experience in project/program management, supply chain, and/or inventory management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Regional ICQA Manager, Global RAD Operations (GRO) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Regional ICQA Manager, Global RAD Operations (GRO) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in DE, BB, Oberkrämer.
The job was posted on September 14, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Inventory ControlQuality AssuranceSupply ChainRoot Cause AnalysisKpi Governance

Questions you could be asked

Tell me about a project where inventory control was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where kpi governance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Inventory Control, Quality Assurance, Supply Chain, Root Cause Analysis, and Kpi Governance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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