Relationship Banking Officer

Relationship Banking Officer

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

In this role, your key responsibilities include:

• Relationship Management and Customer Advisory- Provide banking support to walk‑in and assigned customers by understanding their financial needs and fulfilling customer requests across financial and non‑financial transactions Build and sustain effective customer relationships through professional interactions, needs‑based conversations, and timely follow‑ups to support customer satisfaction, retention, and long‑term relationship value in line with branch objectives and service expectations
• Customer Transactions and Counter Services- Perform all teller cash and non‑cash counter transactions accurately, efficiently, and confidentially within agreed service turnaround times, ensuring strict adherence to approved procedures and control requirements Handle deposits, withdrawals, transfers, cheques, and other branch banking services professionally, support related back‑office processing activities, and promptly escalate discrepancies, exceptions, or operational issues to minimize errors and operational risk
• Audit, Compliance and Risk Awareness - Adhere to Know Your Customer (KYC), Anti‑Money Laundering (AML), sanctions, and regulatory requirements in all activities to safeguard the bank from financial and non‑financial loss Apply established controls, including dual control processes, and follow defined escalation protocols to ensure effective risk management maintain accurate records and promptly report suspicious activities, incidents, or control weaknesses in line with ADCB policies, procedures, and standard operating procedures (SOPs)
• Policies, Processes, Systems and Procedures Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Self-Management Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
• Customer Service Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions internal and external customer interactions.

The ideal candidate should have the following experience

• At least 3 years of experience in Branch Banking, Retail Banking Operations, or Customer Service within a Banking or Financial Services Environment, with exposure to Customer Transactions, Branch Operations, Service Delivery, and Regulatory and Compliance Requirements
• Bachelor’s Degree in Business Administration, Finance, Accounting, Banking, Economics or a related discipline
• Branch Banking Operations
• Cash and Non‑Cash Transaction Processing
• Customer Relationship Management
• Retail Banking Products and Services
• Operational Risk Awareness and Control including KYC and AML
• Banking Systems and Digital Channels
• Basic Knowledge of Microsoft Word and Excel
• Interpersonal, Multitasking and Time Management Skills

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.