Remote Support Engineer – Digital Computational Pathology

Job Title

Job Description

Remote Support Engineer – Digital Computational Pathology 

As a Remote Support Engineer, you will implement, upgrade and support Philips Digital Pathology IT solutions for customers in Spain and across Europe, helping drive the digital breakthrough of pathology. 

Your role: 

• Implement Digital Pathology IT solutions for new customer projects, combining state-of-the-art ultra-high-resolution scanners, fully integrated software for viewing, diagnosis and third-party AI analysis, and turnkey IT infrastructure that enables storing and real-time streaming of up to petabytes of data. Upgrade existing customers to newer software versions and ensure a smooth customer lifecycle by taking part in incident and problem management and troubleshooting activities. 
• You will work remotely as part of a wider European team, supporting existing and new customers in Spain, Southern Europe and the rest of Europe. This includes some customer visits and travel between the various centers of a key customer. 
• Build hands-on expertise across a highly innovative and customized end-to-end solution – from scanners and IT infrastructure to software and AI integrations – while gaining international exposure by supporting customers across multiple European countries. 
   

You're the right fit if:

• You hold a High School Diploma, Vocational Education or Bachelor's Degree in Engineering, Medical, Science-related field or equivalent.
• You have a minimum of 2 years of experience in IT with Vocational Education OR no prior experience with bachelor’s degree.
• You have knowledge of and experience with Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, VMware and networking, good skills working with delicate hardware components, and excellent troubleshooting and problem-analysis skills.
• You have a strong team-player mindset. 
• You have fluent Spanish and good written and spoken English (conversational level).  Additional language skills (Italian or French) will be considered a plus.
• You have the ability to travel up to 10% of your time to support customers in Spain and other European countries. 
• Experience with the healthcare industry, Digital Pathology, healthcare or laboratory workflows is a plus.

Compensation & benefits 

Doing meaningful work should come with fair, transparent rewards. The base annual salary range for this role is €36,500–€ 45,880. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for short-term incentive, with your rewards linked to both KPIs and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include flexible/hybrid working, paid time-off, health and wellbeing benefits, diversity & inclusion initiatives and learning and development opportunities.

How we work together 

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. 

This role is a field role.

This role is not open to relocation.

About Philips 

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care. 

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