Renewals Expert

Octopus Energy is hiring a Renewals Expert. Level rates it ; you can apply on Octopus Energy.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Some of the work can be done remotely, according to the posting.
The posting mentions customer retention, relationship management and account management among its tools and skills.
Level classes it as a mid-level role.
Octopus Energy has 164 other open roles on Level.

AI in this role

Manage electric vehicle lease renewals and customer retention by resolving issues and building strong driver relationships.

customer-retentionrelationship-managementaccount-managementnegotiation

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.
You will be joining our newly established Driver Success Team, a dedicated team responsible for maximising customer retention and satisfaction at the end of their lease agreement. Existing customers are not 'new leads'; they require a strategic, relationship-based approach, not a standard sales call. Your goal will be to convert upcoming lease renewals, win back 'controllable' leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay. This is a hybrid role, with 3 days per week based in our Weybridge office.

What you'll do

relationship management, retention, and turning customers into advocates

Actively manage the pipeline of end-of-lease customers, advising and supporting them through the renewal of their electric vehicle lease.
Manage renewals, end-of-lease extensions, and retention across all of our leasing products, including salary sacrifice, consumer, and BCH offerings. This will require a strong understanding of the varying finance products available and the ability to confidently manage and adapt to different customer types across each product line.
Engage with long-term customers, focusing on a relationship-based approach to understand their experience and future needs.
Proactively work to win back lost customers, repairing relationships, and converting 1-star experiences into 5-star renewals, turning detractors into advocates.
Take ownership of a shared team goal, actively working with your peers to deliver the highest possible % Renewal Rate for the business.
Following up with all customers in a prompt manner and matching drivers with their ideal car based on their needs.
Be customer obsessed, through consistently demonstrating next level care, understanding, and service to ensure drivers have every reason to stay and continue their journey with us

What you'll need

A genuine passion for customer experience and a strong commitment to doing the basics well for a great customer experience, and want to retain our customer base.
The ability to match drivers with their ideal next car and clearly articulate the benefits of continuing their lease.
Solution focused approach to challenging conversations, especially when dealing with customers whose previous service experience has fallen short of expectations.
Positively contribute to team culture and actively share knowledge and ways of working, supporting a team based goal structure.
A proactive attitude towards taking ownership of your own learning and trying to find answers independently

Why else you'll love it here

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits
🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Things to note

P.s. 🐶 just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies
🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!

About us The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

How we rate this

Renewals Expert at Octopus Energy rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Renewals Expert is an open job at Octopus Energy.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Weybridge (GB) and is marked remote.
The job was posted on October 22, 2026.
Seniority: mid.
Applications are handled by Octopus Energy. Apply on Octopus Energy

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer RetentionRelationship ManagementAccount ManagementNegotiation

Questions you could be asked

Tell me about a project where customer retention was part of your work. What did you do?
Tell me about a project where relationship management was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where negotiation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Retention, Relationship Management, Account Management, and Negotiation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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