Renewals Specialist

MongoDB is hiring a Renewals Specialist in Hong Kong, Hong Kong SAR China. Level rates it ; you can apply on MongoDB.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions customer facing, renewals and customer retention among its tools and skills.
Level classes it as a mid-level role.
MongoDB has 373 other open roles on Level.
Posted within the past week.

AI in this role

Manage contract renewals and customer retention within an assigned territory to drive database software subscription renewals.

customer-facingrenewalscustomer-retentionsales-forecasting

The Renewals team is a newly created function under our Customer Success organization at MongoDB. We’re looking for a hardworking, driven individual with superb energy, passion and initiative for our renewal business. The Renewals Specialist role focuses exclusively on executing contract renewals and customer retention within an assigned territory.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers.

We are looking to speak to candidates who are based in Hong Kong for our hybrid working model.

What You Will Be Doing

Manage and proactively work on the Renewals base in the assigned territory for on-time renewals and customer retention
Collaboratively working with Sales, Customer Success team and other stakeholders internally
Build strong and effective relationships with customers
Increase Renewal Rate
Reporting Renewals forecast

What You Will Bring To The Table

3+ years of customer facing experience in a fast-paced and competitive market, preferably with a focus on closing Renewals
A proven track record of overachievement and hitting sales targets
Outstanding verbal and written communication skills in Mandarin and English, with the ability to present to a diverse audience, both internally and externally
Driven and competitive. Possess a strong desire to be successful
Prior exposure to database, cloud and infrastructure technology is a plus
College degree or equivalent work experience

Things we love

Passionate about growing your career in the largest market in software (database)
Familiarity with databases, develops and open source technology a plus

Why join now

MongoDB invests heavily in the development of each of our new hires & continuous career development
Best in breed Sales training, including our comprehensive Sales Bootcamps and development programs to drive the personal growth and business impact of our employees
We’re committed to developing a supportive and enriching culture for everyone
From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Requisition ID 4273609412

How we rate this

Renewals Specialist at MongoDB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Renewals Specialist is an open job at MongoDB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Hong Kong.
The job was posted on November 4, 2026.
Seniority: mid.
Applications are handled by MongoDB. Apply on MongoDB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer FacingRenewalsCustomer RetentionSales Forecasting

Questions you could be asked

Tell me about a project where customer facing was part of your work. What did you do?
Tell me about a project where renewals was part of your work. What did you do?
Tell me about a project where customer retention was part of your work. What did you do?
Tell me about a project where sales forecasting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Facing, Renewals, Customer Retention, and Sales Forecasting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker