Retail Advisor

AI in this role

Provides customer support and drives sales in a retail store setting.

retail-salescustomer-engagementadaptability

Retail Advisor

Salary: £14.99 per hour

Working hours: 30

Location: Stratford Westfield

Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.
We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.

What’s in it for you?

£14.99 per hour + on-target commission – rewarding your performance and drive
24/7 Online GP access for you and your immediate family – because your wellbeing matters
Market-leading paid carer’s leave – supporting you when your loved ones need you most
Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents
Massive discounts on EE & BT products – saving you hundreds every year
Career development support – carve your own path with training and progression opportunities
Season Ticket Travel Loan – making your commute more affordable
Volunteering days – give back to your community with paid time off
Optional Private Healthcare and Dental – extra peace of mind for you and your family.

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

Ready to turn your strengths into a rewarding career? Apply today.

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.

How we rate this

Retail Advisor at BT Group rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Retail Advisor is an open job at BT Group.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in EE Shop[Retail], London, United Kingdom.
The job was posted on October 6, 2026.
Seniority: junior.
Applications are handled by BT Group. Apply on BT Group

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Retail SalesCustomer EngagementAdaptability

Questions you could be asked

Tell me about a project where retail sales was part of your work. What did you do?
Tell me about a project where customer engagement was part of your work. What did you do?
Tell me about a project where adaptability was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Retail Sales, Customer Engagement, and Adaptability. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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