Retail Underwriting Ops Leader (Home, Auto/ Lifestyle)

Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. 

The Opportunity

We are seeking a dynamic and experienced leader to join our Lifestyle Underwriting department as the Team Leader in Western Canada. This role is pivotal in driving excellence in underwriting practices, fostering a high-performance culture, and ensuring the delivery of consistent, high-quality risk assessments aligned with our company’s values and strategic goals.

As the Lifestyle Underwriting Team Leader, you will oversee a team of skilled underwriters, providing mentorship, technical guidance, and performance management. You will play a key role in shaping underwriting strategies, optimizing workflows, and collaborating cross-functionally to support innovation and continuous improvement in our underwriting approach.

This is an exciting opportunity for a results-driven professional with a passion for leadership, a deep understanding of lifestyle products, and a commitment to delivering exceptional service and risk management outcomes

The leader's directive is to ensure the team provides our brokers with a world-class customer experience that sets Aviva apart from the competition. 

Come join our team!

What you’ll do

We are looking for an experienced and customer-focused leader to join our Retail Underwriting team. In this role, you will lead a team of underwriters supporting Home, Auto, and Recreational insurance products while driving service excellence, underwriting quality, employee development, and business performance. 

• Lead, coach, and develop a high-performing underwriting team.
• Drive strong underwriting outcomes, customer satisfaction, and broker service excellence.
• Support operational efficiency, capacity planning, and continuous improvement initiatives.
• Monitor performance metrics and provide ongoing coaching and development.
• Partner with stakeholders across the business to support growth, profitability, and change initiatives.

What you’ll bring

• • 7+ years of Personal Lines underwriting experience, including Home and Auto insurance.
• Previous people leadership experience with a proven ability to coach, develop, and motivate teams.
• Strong understanding of underwriting principles, risk assessment, and operational performance.
• Excellent communication, relationship-building, and problem-solving skills.
• CIP designation (or progress toward completion) is an asset. 

What you’ll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.  OR

The salary band for this position ranges from 70 – 90K plus applicable bonus. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year. 

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. 

• Corporate wellness programs to support our employees’ physical and mental health. 

• Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.