Risk Manager III, REs-Q

Amazon is hiring a Risk Manager III, REs-Q in Bengaluru, India. Level rates it ; you can apply on Amazon.

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On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
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Role Overview: This position leads a specialized charter within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q), handling critical VP, SVP, and CEO-level Executive Escalations (EE) for Amazon's Fraud and Abuse Prevention (FnAP), Community Risk (CR), Perfect Order Experience (POE), and Muti-functional Escalations (MPE) vectors. Their team of 7 specialized Risk Managers manages 300+ high-priority cases annually, overseeing $1.1B in listings and serving 220,000 global customers, sellers, and brands. They are expected to maintain >99% accuracy in write-up resolutions within strict 80% 14-day and 21-day SLAs.

1. Problem Complexity: As the primary domain expert in complex fraud and abuse patterns, this role guides critical investigations that impact the entire organization. Leading cross-functional root cause analysis, the position handles EEs from virtually every business unit, working to maintain store trust and prevent business disruption. Past incidents have demonstrated how unresolved fraud cases can severely impact operations, often requiring direct executive intervention. The role's success depends on coordinating comprehensive responses across multiple teams - including Policy, Legal, Operations, Product, and Business units - to effectively combat emerging fraud patterns.

2. Scope and Impact: EEs represent one of the most intricate areas of risk management, requiring expert judgment to identify subtle abuse patterns and sophisticated fraud schemes. The manager ensures quality, while addressing emerging threats company-wide. Their strategic decisions directly impact Seller, Customer, and Brand Experience metrics, influencing Amazon's global risk management strategy.

3. Team Management: They drive operational planning through MBRs/QBRs, identify key investment areas, prioritize business impact, and negotiate resources with leadership. Monthly program reviews and consolidated reporting to L8-L10 leadership ensure team growth and operational excellence.

4. Execution & Process Improvement: The role drives 1–3-year strategic initiatives and continuous improvement through kaizens and best practice sharing. The manager develops team capabilities in automation while creating preventative mechanisms based on Root Cause Analysis. Resource allocation is optimized for cost-to-serve metrics and operational efficiency, with team members owning specific process improvements to reduce future escalations.

5. Communication: The manager presents strategic decisions through compelling narratives to L8-L10 leadership and coaches team members in executive communication, stakeholder management, and influencing without authority. They guide the translation of complex technical findings into clear business impacts and mentor team members in developing investigation frameworks for global adoption, while managing sensitive communications during critical store escalations.

Amazon is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Key job responsibilities

About the team
The REs-Q team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internally-driven abuse-related issues, we operate through the internal-only abuse-escalations@ email alias. Our team conducts thorough investigations, identifies the root causes of escalations, and drives initiatives across global program teams to prevent recurring issues. By leveraging front-line insights from Selling Partner escalations, we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.

Amazon's reputation for excellence is well established, recently being recognized as the #1 most trusted company by customers. To uphold this reputation, the EMP team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile, possess an entrepreneurial mindset to develop innovative solutions, demonstrate relentless determination to achieve goals, and excel in breaking down and solving complex challenges.

The REs-Q team is dedicated to designing and implementing policies, tools, and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and high-visibility projects. Specifically, we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazon's catalog and product listings ecosystem.

Basic qualifications

- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Experience within financial services and payment institutions
- Experience managing multiple competing priorities simultaneously and driving goals to completion

Preferred qualifications

- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Risk Manager III, REs-Q at Amazon rates 29 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

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