Sales assistant (m/f/d)

An Air Liquide Healthcare company, subsidiary of the Air Liquide group, Seppic (www.seppic.com) has been designing, manufacturing, and marketing unique ingredients for cosmetic, pharmaceutical, nutraceutical and veterinary products since 80 years. These ingredients are used by consumers, patients, and professionals. Seppic combines multiple expertises in the fields of polymers, surfactants and emulsion technologies, active ingredients, biology, immunology, formulation, green chemistry, extraction and biotechnologies.

Combining the dynamism of an international company on a human scale with the solidity of a large group, Seppic is grooming a team of nearly 880 talented men and women around the world who are passionate about what they do every day and serve customers for health, well-being, and beauty of all.

In Germany, Seppic opened its office in Cologne in 2003. The team also serves clients in Austria, the Netherlands and Eastern European countries.

Joining Seppic means notably joining a multicultural company where many different jobs and solids expertise are combined, allowing for professional growth and offering great career opportunities in France and abroad,

How will you CONTRIBUTE and GROW?

1 Sales Support

• Update the prospect and customer database (contacts, opportunities, etc.) in Salesforce
• Enter customer orders into the information system
• Processing and follow-up of customer orders, from order entry to customer delivery (in our internal system)
• Process customer inquiries and complaints, and monitor their resolution
• Coordinate Quality or Regulatory requests.
• Enter and process "financial" and "product quality" disputes via complaint forms as well as the resulting "credit notes".
• Participate in commercial prospecting: mailing, sample follow-up, etc.
• Plan and organize meeting logistics for sales representatives
• Prepare support materials for sales meetings (PowerPoint presentations, quotes, brochures, etc.)
• Draft and format commercial documents (letters, activity reports, meeting minutes, etc.).
• Depending on the need, manage a portfolio of Inside Sales
• Direct contact with our clients and vendors (via phone, e-mails)

2 Contract Reviews

• Ensure the updating of price offers according to the modalities defined by the sales manager.

3 Payment Follow-up

• Follow up with customers in case of late payment, and ensure the settlement of invoices in collaboration with the accounting and Supply Chain department.
• Follow the actions decided with the Business Development Managers

4 Office Support

Perform other office or marketing support actions as needed for the business

Are you a MATCH?

• Higher secondary education in Management Assistant, Commercial, Manager, SAM, MCO...
• 4+ years of similar work experience
• Independence, curiosity, creativity, reactive
• Dynamic, committed, with excellent interpersonal and communication skills, and a strong team spirit.
• Ability to prioritize tasks, Results-oriented with multi tasking ability
• Proficient German and proficient English skills (min. B2), spoken and written
• Positive Communicator and assertiveness
• Customer and solutions orientated
• Perfect work organization, target orientation, multitasking skills
• French language skills will be an asset

What makes us special | Our Benefits

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.