Sales Effectiveness Coach

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.

About Our Team

Our Training, Education, and Development team partners with Sales Leadership and Client Engagement teams to strengthen employee effectiveness through coaching, skill development, onboarding support, and continuous learning. We help employees build business knowledge, product understanding, sales effectiveness skills, and confidence, while supporting training content, learning paths, and development programs across the Insurance and Healthcare organization.

The coach also contributes to content development, learning-path design, and new-hire boot camp activities, helping to strengthen the capabilities of both new and experienced sales professionals.

About the Role

The Sales Effectiveness Coach serves as a trusted coach and consultant to sales professionals, helping them develop the knowledge, skills, and behaviors needed to be successful in customer-facing roles. This role partners closely with Sales Leadership to identify development needs and deliver coaching focused on business knowledge, product and solution understanding, sales skills, messaging, business conversations, and role readiness.

The Sales Effectiveness Coach designs and delivers learning experiences, develops training content and assessments, facilitates practice activities and role plays, and provides coaching to support onboarding and ongoing employee development. This role also contributes to training programs, learning-path development, and new-hire boot camps while helping reinforce consistent sales frameworks and best practices across the organization. The role supports both Insurance and Healthcare businesses and is focused on broad coaching and business effectiveness rather than narrow insurance-specific expertise.

Responsibilities

• Partner with Sales Leadership to identify coaching and development needs related to sales skills, business knowledge, product understanding, systems, processes, and customer engagement.

• Design, develop, and deliver training sessions, workshops, practice activities, and on-demand learning content.

• Create and maintain assessments that evaluate knowledge retention, skill development, and readiness milestones.

• Facilitate role-play exercises, coaching sessions, and practice scenarios that help employees strengthen sales effectiveness and customer-conversation skills.

• Develop learning materials, presentations, sales scripts, guides, and supporting resources that reinforce key concepts and best practices.

• Support onboarding and ongoing employee development through customized coaching plans and structured learning experiences.

• Attend sales training events and collaborate with stakeholders to create supplemental learning experiences that reinforce new concepts, messaging, and product knowledge.

• Participate in customer-facing call observations and provide documented coaching feedback to employees and leaders.

• Contribute to the development, maintenance, and governance of training content, learning paths, and enablement resources.

• Support the planning, development, and facilitation of new-hire boot camps and other learning events.

• Help establish and measure training effectiveness through assessments, feedback, and learning metrics.

• Partner with stakeholders across the business to continuously improve training programs and employee development initiatives.

• Travel as needed to support training events, boot camps, national meetings, customer advisory activities, and other business initiatives.

Requirements

• Bachelor's degree in Marketing, Human Resources, Business, or a related field.

• 5+ years of experience in an Account Manager, sales, or related customer-facing role with demonstrated success.

• 4+ years of experience in sales coaching, sales training, learning and development, or a related enablement function.

• Experience coaching and developing sales professionals.

• Experience creating and delivering training programs, learning content, assessments, and role-play activities.

• Strong understanding of sales processes, sales methodologies, and effective coaching practices.

• Excellent presentation, facilitation, communication, and relationship-building skills.

• Ability to partner effectively with leaders and stakeholders across multiple functions.

• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.

Working for you:

• We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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