NovartisSales Representative - Immunology
AI in this role
Job Description Summary
Sales Representative – ImmunologyLocation : Selangor
Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalised omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards.
Job Description
Major accountabilities:
Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
Support local events, promotional activities, and product launches where required.
Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.
Requirements:
Pharmaceutical sales experience with a record of delivering results.
Experience engaging customers in the private healthcare sector; dermatology experience is preferred.
Product launch experience is an advantage.
Strong customer engagement, communication, territory planning, and relationship-building skills.
Confidence using digital engagement platforms and CRM tools.
Ability and willingness to travel within the assigned territory.
Skills Desired
Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional EthicsHow we rate this
Sales Representative - Immunology at Novartis rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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