SAP Key User

DP World is expanding its operations in Ostrava/Mošnov, and we are looking for a proactive and technically skilled SAP Key User to support our growing logistics and production environment. This role is essential in ensuring smooth system operations, high‑quality data integrity, and seamless collaboration between IT, operations, and external partners. If you are passionate about system excellence, problem‑solving, and supporting end users, this could be the perfect next step in your career.

Key Responsibilities:

• Provide 1st‑line support for all IT hardware and SAP‑related issues across the site, coordinating with 3rd‑party support when needed
• Deliver general desktop application support, including installation, configuration, and troubleshooting
• Maintain, configure, and ensure the accuracy of production system data, supporting inputs/outputs for BI tools, dashboards, and local applications
• Manage and resolve IT support tickets daily, both internally and with external customer support teams
• Maintain accurate asset records, ensuring all equipment is documented in the site inventory and central CMDB
• Create and update user documentation, including Knowledge Base articles, user guides, and process instructions
• Conduct IT and SAP training sessions to address knowledge gaps and support end‑user adoption

Requirements:

• Strong understanding of IT fundamentals, supported by relevant education or equivalent experience
• Solid knowledge of common desktop applications (e.g., MS Office) and operating systems
• Hands‑on experience with hardware support for desktops, laptops, and peripherals (break/fix, drivers, troubleshooting)
• Good understanding of Windows OS platforms (Windows 7/10/11) and basic enterprise administration
• Previous exposure to ERP/MRP/WMS systems; SAP experience is a strong advantage
• Excellent communication skills and the ability to build long‑term relationships with internal and external stakeholders
• Fluency in English and Czech (both written and spoken)

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone
 

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