SAP Workflow Analyst

Amazon is hiring an SAP Workflow Analyst in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, workforce management and reporting.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Real-time monitoring, reporting, and management of workforce schedules and operational service levels.

excel

workforce-managementreportingproblem-solvingstakeholder-communication

At Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Workforce Analyst for TSI Vertical.
The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. He/She should be able to clearly understand in-scope and out-scope for delivering end product or service, ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. Clearly communicates to all stakeholders the Timeline, description of end product or service quality, risks and resources needed and is also able to write good narratives.

Key Responsibilities:
• Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.
• Work on real-time tickets related to profile change request, non-production request and associate GACD/RCC profile change request.
• Prepare and communicate daily handoff report to WFM leadership team on SL performance.
• Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.
• Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership.
• Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
• Communicate and callout changes to incoming contact patterns to operations and the WFM team
• Have a real time communication with the WFM team and operations when callouts or changes need to be done
• Support changes within routing of the skills or profiles
• Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis.

Key job responsibilities
Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.
• Work on real-time tickets related to profile change request, non-production request and associate GACD/RCC profile change request.
• Prepare and communicate daily handoff report to WFM leadership team on SL performance.
• Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.
• Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership.
• Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
• Communicate and callout changes to incoming contact patterns to operations and the WFM team
• Have a real time communication with the WFM team and operations when callouts or changes need to be done
• Support changes within routing of the skills or profiles
• Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis.

Basic qualifications

- 2+ years of Contact Center Management / Workforce management (WFM) / Real Time Analyst (RTA) experience

Preferred qualifications

- Experience in Contact Center Management / Workforce Management (WFM) / Real Time Analysis (RTA)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

SAP Workflow Analyst at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

SAP Workflow Analyst is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Workforce ManagementReportingProblem SolvingStakeholder CommunicationExcel

Questions you could be asked

Tell me about a project where workforce management was part of your work. What did you do?
Tell me about a project where reporting was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where stakeholder communication was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Workforce Management, Reporting, Problem Solving, Stakeholder Communication, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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