Securities Operations Associate Manager

About this role:

Wells Fargo is seeking a Securities Operations Associate Manager

In this role, you will:

• Lead and manage a team of Operations specialists, providing clear direction and ensuring consistent achievement of productivity, quality, accuracy, risk, and service-level expectations.
• Oversee day-to-day operational delivery, including workflow management, resource allocation, capacity planning, prioritization, and timely completion of critical and time-sensitive activities.
• Serve as a first point of contact for operational issues and escalations, ensuring timely investigation, appropriate escalation, stakeholder communication, and resolution.
• Maintain a strong risk and control environment by ensuring adherence to established procedures, identifying control gaps, monitoring operational errors, completing root-cause analysis, and implementing sustainable corrective and preventive actions.
• Identify and drive process improvements, including opportunities for automation, standardization, reduction of manual activities, productivity improvements, and strengthening of operational controls.
• Monitor key operational indicators, including volumes, productivity, quality, errors, aged items, exceptions, capacity, and SLA performance, and take timely actions when performance deviates from expectations.
• Ensure the team consistently meets business, client, regulatory, risk, and operational delivery expectations while maintaining appropriate documentation and evidence of controls.
• Lead, coach, and develop employees, including regular performance discussions, goal setting, feedback, career development, succession planning, and appropriate management of performance improvement opportunities.
• Collaborate effectively with U.S., India, and other global stakeholders, including operations, technology, risk, compliance, business, and client-facing teams, to resolve issues and deliver business objectives.
• Communicate effectively with senior leaders and experienced managers, providing clear updates on operational performance, risks, escalations, staffing, and improvement initiatives.
• Manage organizational and operational change, including process transitions, migrations, technology implementation, and new operating models, while maintaining business continuity.
• Manage the allocation of people and operational resources, balancing volumes, priorities, employee capacity, planned leave, cross-training, and business requirements.
• Develop and maintain a strong talent pipeline through training, coaching, cross-skilling, knowledge sharing, and succession planning to support business strategy and future growth.

Required qualification :

• Experience within Securities Operations, Wealth and Investment Management, or Consumer/Investment Banking operations.
• Leadership or operational experience supporting areas such as Corporate Actions, Settlements, Income/Receivables, Payables, Fees, or related securities-processing functions.
• Understanding of Mutual Funds and/or Alternative Investment products.
• Working knowledge of the securities trade life cycle, including transaction initiation, processing, settlement, reconciliation, exception management, and downstream impacts.
• Experience in risk identification, operational controls, root-cause analysis, issue remediation, and error reduction.
• Experience managing SLA-sensitive processes, operational volumes, exceptions, and escalations.
• Demonstrated ability to identify and implement process improvement, automation, and efficiency opportunities.
• Experience working with cross-location or global teams, including the ability to coordinate work and maintain appropriate coverage across locations.
• Strong analytical and problem-solving capabilities, with the ability to use operational metrics and performance trends to identify issues and drive improvement.
• Demonstrated ability to coach, develop, and retain talent, build SMEs, establish succession coverage, and support employees' career development.

Desired Qualifications:

• 4+ years of Securities Operations experience, or equivalent experience demonstrated through a combination of relevant work experience, training, military experience, or education.
• 2+ years of leadership experience, including experience leading or managing a team of approximately 10 or more employees.
• Demonstrated experience managing operational delivery, employee performance, workflow allocation, escalations, quality, and risk controls.
• Strong communication and stakeholder-management skills, with the ability to work effectively across different levels of the organization.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.