Senior AI Transformation - WM&I

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

THE DIFFERENCE YOU MAKE

Wealth Management & Insurance is looking for a Senior AI Transformation based out of Madrid.

You will partner with business, Data & AI, Technology, Risk, Compliance and Operations teams to identify high-value AI opportunities, redesign processes, embed safe and effective prompting practices, and scale solutions such as Copilot, agents and AI-enabled automation across Private Banking, Asset Management, Insurance and Support Functions.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Define and execute AI transformation plans for one or more WM&I domains, ensuring alignment with business priorities, platform strategy and governance expectations.

• Identify, qualify and prioritise AI use cases across the wealth lifecycle, including banker productivity, advisory support, knowledge management, document automation, operational efficiency and control enhancements.

• Translate business pain points into actionable AI solutions, including prompt patterns, Copilot experiences, agent workflows, automation playbooks and adoption journeys.

• Lead discovery workshops with senior stakeholders and frontline teams to map activities, redesign processes and define measurable AI-enabled target ways of working.

• Build business cases, adoption roadmaps and KPI frameworks to evidence efficiency, revenue, risk reduction, user adoption and quality impacts.

• Coordinate delivery with Data & AI, Engineering, Cyber, Risk, Compliance, Legal and vendor teams to ensure solutions are scalable, secure, compliant and reusable across geographies.

• Act as a trusted advisor to WM&I leaders on AI adoption, prompt engineering, change management and responsible AI practices, while developing enablement materials, communities of practice and training approaches that accelerate adoption.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Typically 6+ years of experience in business transformation, management consulting, product management, data, technology, operations or innovation within financial services or another regulated environment (Required)

• Proven experience translating business needs into technology-enabled transformation initiatives and managing senior stakeholders across multiple functions (Required)

• Hands-on experience using generative AI tools, copilots, automation platforms, data products or digital productivity solutions in a business context, including defining KPIs, adoption metrics, business cases and impact reporting (Preferred)

Education

• Bachelor's degree or equivalent demonstrated experience in Engineering, Data Science, Computer Science or a related field (Required)

• Postgraduate qualification in Digital Transformation, Artificial Intelligence, Analytics, Strategy or Financial Services (Preferred)

Languages

• Fluent English (Required)

• Fluent Spanish and/or additional languages relevant to a global WM&I environment (Preferred)

Hard Skills

• Strong understanding of Generative AI, Copilot-style productivity tools, agentic workflows, prompt engineering and AI adoption patterns (Required)

• Ability to map processes, identify automation opportunities, redesign operating models and define business cases, prioritisation criteria and KPI frameworks for AI-enabled transformation (Required)

• Working knowledge of responsible AI, data protection, cyber, third-party and model governance considerations in a regulated environment; experience with Microsoft Copilot, Azure AI, OpenAI-based platforms, Power Platform or workflow automation is preferred (Preferred)

Soft Skills

• Excellent senior stakeholder management, executive communication and facilitation skills

• Strong delivery discipline and ability to coordinate multidisciplinary teams across business, technology and control functions from ideation through measurable adoption

• Strategic judgement, autonomy, ownership and ability to structure ambiguity, prioritise competing demands and influence senior decision-makers

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

We enable our teams to go beyond through global opportunities and broad career paths.

• Flexibility that works. Enjoy a hybrid working model—some days remote, some days onsite with your team—along with flexible hours.

• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)

• Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.

• Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.

• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.

• We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage.

• Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.

• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning—we’ll tell you more when you join!

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?