Senior Airport Services Agent - AMS - 6 month temporary contract

Description

Introduction to the Business Unit

At Qatar Airways, we are committed to delivering exceptional customer experiences across our global network. Ground Services teams play a vital role in ensuring safe, secure and efficient airport operations while providing world-class service to our passengers.

About the Role

Based in Amsterdam, Netherlands, the Senior Airport Services Agent is responsible for delivering high-quality passenger services across check-in, boarding, special services and baggage services while ensuring compliance with safety, security and operational standards. The role supports smooth airport operations and helps maintain premium customer service standards.

This is a 6 month temporary cover contract.

Key Responsibilities

• Act as a key customer contact and represent Qatar Airways professionally.
• Ensure airport operations comply with company standards, safety requirements and regulations.
• Monitor check-in and boarding activities to maintain service standards.
• Support customer queries, claims and service recovery activities.
• Liaise with ground handling agents and operational partners.
• Perform Aircraft Turnaround Check duties as assigned.
• Assist arriving and departing passengers through airport facilities.
• Complete required pre-flight and post-flight administration tasks.
• Assist passengers with entry requirement and visa queries.

Promote the highest levels of safety, security and compliance.

Be part of an extraordinary story. Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Join us as we dare to achieve what has never been done before. Together, everything is possible.

Qualification

About You

• Experience in airport operations within a leading airline.
• Proficiency in spoken and written English.
• Ability to manage mishandled baggage services and customer service recovery situations.
• Knowledge of ticketing and fare construction.
• Exposure to baggage claims procedures and WorldTracer is preferred.
• Strong customer focus and problem-solving skills.
• Ability to work effectively with internal and external stakeholders.
• Commitment to safety, security and service excellence.
• Must have the current legal right to live and work in the Netherlands, as well provide proof of residency in the Netherlands for a minimum of 5 years.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. Every person contributes to our proud story.

How to Apply

If you are ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our application process.