Senior Business Analyst – Intelligent Automation
AI in this role
🔹 Role Title
Business Analyst – Intelligent Automation (COOF)
Job Family: […]
Location: Manila
Reporting to: Circle Lead OPEX/ BPS
🔹 Purpose of the Role
As a Business Analyst in the Intelligent Automation team, you are the bridge between business needs and automation delivery. You identify automation opportunities within the ING Finance domain based upon the Finance strategic priorities, evaluate the fit for purpose solutioning, translate processes into scalable solutions. You identify and initiate automation potential in the Finance domain. You work closely with stakeholders across Finance business teams, IT and the Intelligent Automation team to deliver compliant, efficient, and future-proof automation.
🔹 Key Responsibilities
- Intake & Evaluation: Lead unified intake of automation requests from the Finance organization. Drive assessments on possible strategic vs. low-code solutioning. Determination of business case values for automation
- Process Analysis: Identify automation potential based in the Finance Strategic priorities to ensure delivery on the finance strategic targets.
- Stakeholder Engagement: Collaborate with end users, COOF MT, architects, and local CFOs to align on solutioning
- Delivery Oversight: Coordinate within the Intelligent Automation delivery team to ensure delivery within the agreed timelines
- Governance & Ownership: Support evaluation of automation ownership and governance of low-code solutions and drive assessments of opportunities to replace low code solutioning with strategic solutioning
- Fit-for-purpose solution design: Translate business processes into automation flows of technologies already used in the Intelligent Automation team or identify fit-for-purpose solutioning on other technologies
- Artificial Intelligence: Actively support finding candidates for AI in the (COO) Finance organization and support the implementation of AI in automation solutions
🔹 Required Skills & Experience
- Proven experience in business analysis and automation preferably in Finance domains.
- Strong understanding of low-code platforms (Alteryx, Power BI, Automation Anywhere, OutSystems)
- Familiarity with COOF governance models and strategic alignment processes.
- Excellent communication and stakeholder management skills on all levels (end users – sr. management)
- Agile mindset and experience working in cross-functional squads.
🔹 Organizational Context
You will be part of the Intelligent Automation team within the COO Finance organization. From this team the Finance organization is serviced with low-code solutions (recognized as temporary solutions). Also strategical solutions for Finance are serviced via the COO Finance organization.
How we score this
Senior Business Analyst – Intelligent Automation at ING scores 51 out of 100 on AI centrality, which makes it AI Level 2 of 4 (Uses AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 2. An ordinary role whose duties require using AI tools, such as coding, writing or sourcing with an assistant.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a workflow you automated with AI tools, end to end.
- This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
- Tell me about a time an AI tool got something wrong. How did you catch it?
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- List these exact terms on your resume: AI Automation. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.
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