Senior Commercial Account Executive

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building AI solutions rooted in the belief that behind every interaction is an opportunity to make a human connection. 

We are accelerating our vision by building cutting-edge, AI-first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey. If you’re passionate about B2B SaaS / AI-sales, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers, we want to hear from you!

You will play a vital role in growing our business. Your focus will be growing our existing relationships with key accounts by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals. In addition, you will build relationships and introduce innovative solutions to new customers in the Commercial space. 

The Impact: What You’ll Actually Do
As part of our Commercial team, you won't just be closing deals, you’ll be a trusted partner helping businesses revolutionise how they engage with their customers and employees using AI-powered CX and EX solutions.

• Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.
• Lead Complex, Value-centric sales Cycles: including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.
• Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
• Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
• Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
• Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.
• Share Your Vision: Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.

• Report & Attain: Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

Who You Are (Skills & Mindset)
We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you’ll fit right in.

What You Bring:

• Education: BA/BS degree or equivalent experience required.
• B2B SaaS Sales Experience: Proven track record in B2B SaaS SaaS / AI sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
• Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders. 
• Strategic Planning & Execution: Strong presentation, negotiation, and deal closing skills. self -starter for conducting account research, prospecting, and customer outreach skills. Experience creating and leveraging territory plans.
• AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
• Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
• Flexibility: Willingness to travel to customer locations as needed to build strong in person relationships.

Bonus Points:

• Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker).
• Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.