Senior Commercial Loan Servicing Specialist

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist as part of the Commercial Banking Operations Division. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary
• Review and evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience supporting business execution, implementation, or strategic initiatives

Desired Qualifications:

• 2+ years of financial services experience
• Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Enterprise complaints experience
• Controls management experience including the implementation of governance documents
• Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Skilled in reviewing and editing material authored by others
• Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Ability to complete quality control assessments of the work performed by team
• Able to recommend and document business procedures and best practices, identifying process gaps and offering alternatives
• Experience in serving as team lead or escalation point
• Ability to collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Partners with clients to review audience and develop strategy to address technical documentation needs

Job Expectations:

• Hybrid work schedule

Location:

• Irving, TX

This position is not eligible for VISA Sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.