Senior Configuration Analyst

Job Description

What is the Opportunity?

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

• Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
• Ensure data accuracy, compliance, and regular updates, and resolve discrepancies

• Track, priorities, and resolve CMDB issues in ServiceNow
• Monitor SLAs and escalate complex issues for governance review

• Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
• Ensure process changes are approved and communicated

• Design and manage workflows to validate CMDB accuracy
• Ensure timely attestations and drive reconciliation with enterprise Sources of Truth

• Maintain audit readiness with regular evidence and documentation
• Address compliance gaps, recommend corrective actions, and document recurring-issue fixes

• Train and mentor on configuration management and compliance requirements
• Communicate clearly with technical and non-technical stakeholders, and engage technology owners

• Regularly review and improve CM processes and ServiceNow workflows and controls
• Stay current on platform updates and industry trends

What do you need to succeed?

Must have:

• 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
• Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
• Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
• Proven leadership capability with strong cross-functional collaboration skills
• Excellent analytical, problem-solving, and communication skills

Nice-to-Have

• ITIL v4 Foundations certification
• Familiarity with regulatory standards and audit frameworks
• ServiceNow Discovery experience
• 2+ years supporting and monitoring audit controls and IT compliance procedures
• ITIL Intermediate certifications
• Prior ServiceNow CMDB management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Access to a variety of job opportunities across business and geographies

#LI-POST

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.