The role involves providing advanced network support working in the shifts and troubleshooting, with a focus on Cisco and Juniper technologies.
Responsibilities:
Handle incident and problem tickets related to the network, wireless, and VoIP systems.
Support network devices including Juniper, Cisco, and 3Com.
Support security devices from Juniper and Cisco.
Support bandwidth management appliances from A10.
Provide support for Motorola and Extreme wireless systems.
Manage IP address allocation and IP address management.
Support Cisco Call Manager and Unity.
Provision extensions through Cisco Call Manager (CCM).
Configure voice mail boxes through Unity.
Handle link failure issues.
Coordinate escalation with service providers such as AT&T and Ignisis.
Handle wireless network issues.
Support Cisco hard phone and soft phone installations.
Ensure adherence to the Service Level Agreement (SLA) set by GC.
Support pre-G.O activities during staging and shipping.
Ensure adherence to the change management policy.
Review Nimsoft alerts and take corresponding actions.
Monitor system performance and ensure availability and reliability.
Provide Level-2/3 support and troubleshooting to resolve issues.
Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
Coordinate with vendors and other IT teams for problem resolution.
Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations.
Sought profile:
Solid understanding of the OSI or TCP/IP model.
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
Hands-on experience with monitoring, network diagnostic, and network analytics tools.
Hands-on experience with Cisco Routers, Juniper SRX, and Checkpoint.
Working knowledge of F5 load balancers.
Juniper certification is an added advantage.
How we rate this
SENIOR CONSULTANT at Atos rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AIClassification
Little AI. AI is not part of the work.
●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Tell me about a project where network support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where ipam was part of your work. What did you do?
Tell me about a project where voip was part of your work. What did you do?
Tell me about a project where security configuration was part of your work. What did you do?
Adapt your resume
List these exact terms on your resume: Network Support, Troubleshooting, Ipam, Voip, and Security Configuration. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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