Senior Content Analyst

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Fundamentals is one of the key verticals within Financial Content Operations. The vertical is primarily responsible for providing historical financial information to the clients on companies across the globe. Historical financial information for the clients would basically mean providing financial statements as reported by the Companies to the clients. This would mean sourcing and updating Balance Sheet, Income Statement and Cash Flow Statement in the database which would eventually flow on to the products subscribed to by the clients. There would be some adjustments required to be made which would completely be governed by internal policies of LSEG and by various accounting standards. The financial updates would need to be performed within the set timelines and with expected standards of accuracy.

Role Responsibilities & Key Accountabilities:

• To Guide Service teams across all locations to deliver exceptional Customer experience to all internal and external clients as per the expected standards so that the Service metrics are met.
• All cases are resolved in a timely manner with no overdue and outstanding cases and responses to queries are provided using the TEN principles, New Service MDM and the Next Gen targets are met consistently throughout the year and ensure that there are no customer concerns on the response provided by the team.
• Should actively be engaged in Incident Management related to fundamentals, Partner with cross content teams from where the data are ingested to fundamentals database.
• Each case is thoroughly analyzed, and accurate root cause is identified, and all vital preventive actions are taken and data corrected cases reduction target is met by building strategic solutions.
• To mentor, train and develop staff new and Existing Service resolvers across all locations within fundamentals including providing direct feedback to the resolvers on service cloud and related tasks on a regular basis.
• Partner with operations Managers S&Q Leads and content Specialist function to understand the improvements on client related enhancement/Projects.
• Partner with service and quality team for DCC reduction as per the SLA
• Inspire teams to meet customer requirements and improve quality standards by setting high standards.
• Communicate effectively with other teams, globally, share knowledge and embrace standard methodologies.
• Guide team and ensures all customer concern/issues are handled appropriately and according to company policy.
• Engagement with CSM’s, Account Managers, ASE’s etc.
• Good Knowledge on Eikon, RKD, RDP, DSS and DS
• Running Reports – Search & Explanation, DCC Reports, Outstanding Cases
• Regular reports to be sent to the partners on DCC, Outstanding Cases and Service Dashboard.

Technical/Professional Skills & Competencies:

• Bachelors’ degree or equivalent experience in finance/accounting/economics/ mathematics/statistics.
• Fundamentals content knowledge is a must.
• Must have the talent for customer service and demonstrate leadership and high standards of Customer service, strong content knowledge and analytical skills
• Demonstrate sophisticated knowledge of data bases, related markets, data flows and definitional practices are a must.
• Interpersonal and communication skills as per target audiences at all levels - knowledge of local and global data groups and the ability to successfully network across a location or dataset.
• Service cloud and technical skills such as power BI, Advanced Excel, SQL are an added advantage.
• Extensive experience on using Python, Power Apps, SQL
• strong proficiency in using tools and libraries such as Scikit-learn, NumPy, pandas and Jupyter.
• Strong relational database skills
• Strong understanding of statistics and statistical language such as R.
• Ability to handle large quantities of data
• Compose dashboards, visualizations, POCs, and analytics pipelines.
• Communicate insights through data storytelling (to technical and mostly non-technical audience) about our content and processes by data analysis and visualization.
• Strong written, communication and presentation skills. Able to respond and present work to peers, senior management and other partners.
• Certified (or attempting) as a Lean / Six Sigma green/black belt with practical experience in Lean Project Management along with practical experience in coaching, mentoring, facilitation, Lean deployments, and Lean projects.
• Project management or/and Process optimization experiences (can have been informal as part of wider roles and responsibilities, but must be proven if so)

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

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