Senior Core Insurance Systems Transformation Technology Consultant/Lead

Job Description & Summary

PwC is a global leader in cloud services, financial services’ digital transformations and modern digital architectures/solutions. PwC Poland’s Cloud & Digital team is a pivotal European organization that works with European, Global and Polish clients and teams alike. We focus on providing first-class services in all areas of cloud computing - such as Cloud Strategies, Cloud Engineering, D’n’A, DevSecOps, & Cloud Native to support our clients in their adoption of innovation, creation of new business models and streamlining their operational activities. In response to a growing client demand, we are now expanding the core insurance technology practice - a team of experienced practitioners focused on providing high-value advisory, design and implementation services around modern insurance solutions and technologies.

We are looking for:

Senior Core Insurance Systems Transformation Technology Consultant/Lead

Your future role:

• Leading claims transformation engagements and workstreams, from diagnosis and value-lever assessment through target operating model, roadmap, implementation and benefits realisation,
• Advising clients across the end-to-end claims lifecycle, including pre-claim and FNOL, coverage and liability assessment, reserving, damage assessment, supplier steering, fraud, litigation, recovery and subrogation, settlement, payment and closure,
• Translating claims pain points into measurable outcomes such as loss ratio, claims leakage, ULAE/ALAE, cycle time, straight-through processing, customer experience and operational resilience,
• Designing future-state claims processes, operating models and functional solutions, balancing automation with expert judgement, exceptions and human oversight,
• Shaping and prioritising AI-enabled claims use cases, including intelligent intake and document processing, triage, fraud detection, damage assessment, reserving, handler copilots, decision support, settlement benchmarking and recovery identification,
• Working with data, AI, architecture, cloud and core-platform teams to turn business concepts into scalable, integrated and production-ready solutions,
• Defining business cases, value hypotheses, requirements, process maps, controls, KPIs and implementation roadmaps; supporting vendor and platform selection where relevant,
• Leading client workshops and communicating recommendations to senior business and technology stakeholders, including Claims, Operations, COO, CIO and Data/AI leaders,
• Owning the quality, scope, risks, economics and delivery of assigned engagements or workstreams; coordinating multidisciplinary and cross-border teams,
• Contributing to proposals, pursuits, client relationships, reusable assets and market-facing viewpoints for Claims Transformation and AI in Insurance,
• Mentoring consultants and building claims, consulting and AI fluency across the team.

Apply if you have:

• At least 5 years of professional experience, including substantial experience in insurance and claims transformation, consulting, technology-enabled change or insurance operations,
• Deep practical knowledge of non-life / P&C claims and the end-to-end claims value chain. Experience in motor, property, casualty, commercial or specialty claims is particularly relevant,
• Experience leading client-facing workstreams or projects and managing multidisciplinary teams, delivery plans, risks, dependencies, quality and stakeholder expectations,
• A track record in claims process redesign, target operating model, core claims implementation, digital claims, operational improvement, automation, data or AI-enabled transformation,
• Practical understanding of AI in claims, including appropriate use cases, data dependencies, limitations, human-in-the-loop controls, explainability, monitoring and responsible adoption. Hands-on AI engineering is not required,
• Ability to build a credible business case and connect technology changes to claims economics and operational KPIs,
• Working knowledge of core insurance capabilities across policy, billing, underwriting, distribution and finance, and how they interact with claims,
• Experience with business analysis and solution design methods, such as requirements elicitation, process mapping, operating model design, user stories, BPMN or functional specifications,
• Understanding insurance technology landscapes, integrations, APIs, data flows, and modern core platforms. The role is platform-agnostic, so knowledge of Guidewire, EIS, Sapiens, Duck Creek or similar platforms is an advantage rather than a mandatory requirement,
• Awareness of the European regulatory and control environment relevant to claims, data and AI, including GDPR, DORA and the EU AI Act,
• Strong analytical, facilitation, communication and presentation skills, with the confidence to challenge assumptions and advise senior stakeholders,
• Commercial mindset, including experience contributing to proposals, estimates, pricing or account development,
• Fluency in English and willingness to travel to clients when required.

Nice to have:

• Experience in claims leakage diagnostics, fraud, reserving, litigation management, supplier networks, recoveries or subrogation,
• Experience delivering AI/ML, GenAI, intelligent document processing, computer vision, decision-support or advanced analytics solutions in claims,
• Experience with claims data products, model governance, MLOps/LLMOps or Responsible AI controls,
• Knowledge of life and health insurance in addition to P&C / non-life,
• Experience in multi-country transformation programmes or global delivery models,
• Relevant insurance, business analysis, project management, Agile or core-platform certifications,
• Fluency in German or another European language.

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Wide medical and wellbeing program - medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

• Apply,
• Talk to our recruiter on a short HR screening call,
• Get to know each other better during the interviews.

Send your application today! In case you have any additional questions, contact us: pl_ITrecruitment@pwc.com.

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