AmazonSenior Customer Success Manager, Strategic Account Services
Amazon is hiring a Senior Customer Success Manager, Strategic Account Services in New York, United States. It pays $88k-$154k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- The posting mentions client management, account management and data analysis among its tools and skills.
- Level classes it as a senior role.
- Amazon has 21,000+ other open roles on Level.
AI in this role
Drive business growth and strategy for Amazon's key beauty sellers as a Senior Customer Success Manager.
The ideal candidate has strong client management skills, works backwards from Seller needs to prioritize the right inputs/outputs, manages multiple workflows in a fast-paced environment, and participates in continuous improvement initiatives. They embrace ambiguity, demonstrate ownership, and advocate for their Sellers' experience on the Amazon Store.
Key job responsibilities
Business Growth
- Identify and address business input metrics hindering growth; develop and test solutions before scaling
- Analyze data and trends to maximize long-term potential for your Seller portfolio
- Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking
- Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success
- Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment
- Implement and track metrics to measure portfolio success and uncover hidden opportunities
Seller Relationship Management
- Build trusted advisor relationships; serve as a business advocate for your Sellers
- Deliver timely, accurate operational support within SLA
- Drive program and CSM satisfaction
- Coordinate cross-functionally to resolve Seller issues quickly and with high quality
- Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally
- Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals
Program Process Excellence
- Define success criteria and understand evolving business needs of Sellers
- Improve team efficiency and optimize processes; deliver critical solutions and mechanisms independently across teams
- Help define and design tools, SOPs, and processes for Seller Services
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps
- Aggregate themes to function as Voice of the Seller with owning teams, addressing root-cause opportunities
- Own project status communication with clear, concise summaries to leadership
Basic qualifications
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
Preferred qualifications
- Experience in Beauty E-Commerce, Corporate Retail, Consulting and/or B2B.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
How we rate this
Senior Customer Success Manager, Strategic Account Services at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- This job starts at
- $88k
- Typical customer service job
- $100k
This posting starts 12% below the typical customer service job. See customer service jobs
Questions you could be asked
- Tell me about a project where client management was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where strategic planning was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Client Management, Account Management, Data Analysis, and Strategic Planning. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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