Senior Director, Communications Orchestration & AI Transformation

Cisco is transforming how we communicate, enable and activate our people to accelerate a high-performing culture. We're moving beyond traditional communications approaches to an integrated, AI-powered orchestration model that creates clarity, reduces noise and turns business priorities into action.

As Senior Director, Communications Orchestration, you will lead this transformation across Cisco's People, Policy & Purpose (3P) organization. You will help drive how our priorities come to life for executives, leaders, and employees—working closely with product and service owners to bring communications, change management, enablement, and activation together into one connected experience.

This role requires a strategic leader with deep AI expertise who can challenge traditional operating models, build new capabilities and lead a modern orchestration organization that delivers greater impact with less complexity.

Key Responsibilities:

Enterprise Strategy & Orchestration

• Define and lead an integrated Go-To-Market orchestration strategy that connects enterprise priorities, communications, change management and enablement to measurable business outcomes.
• Establish portfolio prioritization, governance and decision rights to coordinate initiatives, reduce competing messages.
• Partner with program and service owners to execute on activation strategies, while maintaining clear accountability for change management, adoption, execution and outcomes.
• Build and lead a high-performing orchestration team, streamlining workflows, consolidating overlapping capabilities and driving operational excellence.

AI-Native Transformation & Operating Model Innovation

• Architect and implement an AI-native orchestration model, redesigning how communications, enablement and content are planned, created, and delivered.
• Leverage generative AI, agentic workflows, intelligent automation and personalization to eliminate repetitive work, accelerate execution and improve audience experiences.
• Identify and implement emerging AI technologies that transform content operations, audience targeting and employee engagement.
• Build AI-forward capabilities across the organization through talent development, targeted hiring, experimentation and responsible AI adoption.

Focused and Simplified Audience Experience

• Coordinate and create a unified communications strategy and experience.
• Working with services and program owners to translate enterprise priorities into clear actions and everyday behaviors that build a high-performing culture.
• Develop modern, engaging approaches—including video-first storytelling, personalized nudges, AI-powered content and leader enablement—that simplify complex information and accelerate adoption.
• Partner across the business to deliver relevant, timely experiences that reduce noise, improve understanding and make it easier for employees and leaders to act.

Insights, Adoption & Business Impact

• Work with teams to measure success against shared product and service goals, focusing on adoption, behavior change, and business results.
• Measure operational effectiveness, including cycle time, duplication, productivity improvements and AI-enabled efficiencies.
• Demonstrate the impact of orchestration through improved employee experience, stronger adoption and measurable business results.

• 12+ years of communications, marketing, or related strategic leadership experience
• 5+ years in a director-level or equivalent role managing cross-functional communications initiatives

• Deep knowledge of generative AI, agentic AI, intelligent automation and AI-enabled operating models, with practical enterprise applications.
• Proven experience leading complex, cross-functional transformations and integrating communications, change management and enablement.
• Demonstrated ability to build high-performing teams, establish governance and influence senior executives in a global organization.
• Strong strategic thinking, executive communication and data-driven decision-making capabilities.

• Experience leading AI-enabled communications, marketing, employee experience or enterprise transformation within a large technology company.
• Proven success deploying AI-powered workflows, personalization, content automation or intelligent employee experiences at scale.
• Experience applying product management, service design or human-centered design principles to organizational change and employee adoption.
• Demonstrated ability to consolidate fragmented capabilities, simplify operating models and build scalable, efficient organizations.
• Expertise in modern digital communications, video-first storytelling, behavioral analytics and change activation.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.