Senior Key Account Manager (m/f/d) eCommerce

Job Description

We are looking for a commercially strong, entrepreneurial and energized Senior Key Account Manager to help drive the next chapter of our eCommerce and Omnichannel business for the LEGO Group in Germany, Austria and Switzerland.

This is a senior commercial role built around three equally important responsibilities: leading and developing a team of three, owning and growing a strategic customer, and shaping new growth opportunities for the future of our business.

You will operate across today's business and tomorrow's opportunities: delivering commercial results with your customer, enabling your team to succeed independently, and taking the driver seat on strategic topics that can unlock our next wave of growth.

This is a role for someone who enjoys real ownership: someone who can turn data into commercial decisions, build ambitious customer strategies, challenge the status quo and translate plans into execution and measurable business impact.

Bring your commercial curiosity, leadership mindset and passion for eCommerce, and join a team that is shaping how the LEGO Group wins with consumers and customers in an increasingly digital retail landscape.

Please note: This position will be based in our LEGO® Sales Office in Grasbrunn and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

Core Responsibilities

1. Own and grow a strategic customer

• End-to-end commercial ownership: Personally own one of our key eCommerce or Specialty Retail customers across strategy, planning, negotiation, execution and performance
• Customer strategy: Translate shopper, consumer, market and performance insights into a clear customer growth strategy
• Business performance: Drive sustainable revenue and profitability through strong commercial judgment and rigorous performance management
• Senior partnerships: Build trusted relationships across the customer organization and influence mutually beneficial decisions
• Commercial execution: Connect assortment, availability, pricing, promotions, content, media and shopper experience into one coherent customer plan
• Negotiations: Lead annual and ongoing negotiations with a clear understanding of value creation, investments and long-term partnership potential

2. Lead and develop a high-performing team

• People leadership: Lead, coach and develop a team of three (Junior) Account Managers, creating clarity on priorities, expectations and individual development
• Empowerment: Enable your team to independently drive their businesses, solve challenges and identify new commercial opportunities
• High-performance culture: Build an environment of accountability, collaboration, trust, learning and constructive challenge
• Leadership beyond your team: Act as a senior voice for the eCom team within the wider organization and actively contribute beyond your immediate scope

3. Shape the future of the business

• Strategic ownership: Take the driver seat on opportunities that go beyond today's account business and can unlock future growth
• New growth opportunities: Identify and unlock new customers, business models, audiences, partnerships and commercial opportunities
• Business cases: Bring together data, market understanding, risks, implications and recommendations to enable strong commercial decisions
• Cross-functional leadership: Mobilize the right stakeholders across Sales, Marketing, Finance, Operations and other functions to make opportunities happen

What success looks like

You build a strong and growing customer partnership, develop a team that increasingly operates independently, and create momentum behind the strategic opportunities that will shape our future business:

• Prioritize based on business impact and make clear commercial choices
• Move comfortably between strategic thinking and hands-on execution
• Take ownership and proactively drive topics without waiting for detailed direction
• Bring facts, implications and a clear recommendation when decisions are needed
• Deliver with accuracy, pace and reliability, and follow through to measurable results
• Communicate clearly, top-down and according to your audience

Do you have what it takes?

We are looking for someone who combines strong commercial expertise with leadership, curiosity and personal ownership.

• Proven experience managing major eCommerce, Omnichannel or comparable retail accounts, with demonstrated success in driving sales and profitability
• Some years of experience leading and developing teams, with the ability to inspire, coach and drive high performance
• Strong commercial and analytical capability, turning sales, market and customer data into strategic decisions and actions
• Strong track record in customer strategy, negotiations and building productive senior partnerships
• Good understanding of the commercial and digital levers driving eCommerce and omnichannel growth
• Confident decision-maker who takes ownership, prioritizes effectively and follows through
• Ability to navigate complexity and move between strategic thinking and hands-on execution
• Strong cross-functional leadership and stakeholder management skills
• Resilience, curiosity and an entrepreneurial mindset in a fast-moving commercial environment
• Fluent German and English language skills

Play your part in our team succeeding

Our eCommerce and Omni-Channel are at the heart of how the LEGO Group continues to evolve its commercial business. Our ambition goes beyond growing sales: we want to build outstanding shopper experiences, develop strategic customer partnerships and unlock sustainable, profitable growth across retailers and audiences.

Excited about building something? Stronger customer partnerships, a high-performing team and the next phase of eCommerce growth for the LEGO Group? Join our ambitious and collaborative team and help shape what comes next.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.