Senior Manager - Finance & Accounting (Order to Cash)

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Description:

Job Summary

The Senior Manager – Order to Cash (O2C) is responsible for leading cash accounting, collections, receivables management, and settlement activity for Marsh business transactions. This role ensures the timely receipt and application of cash, settlement of payable balances, maintenance of internal records, and reconciliation of fiduciary transactions involving clients, carriers, reinsurers, and internal stakeholders.

The role requires a strong understanding of insurance and reinsurance operations, including premium and claim-related cash flows, client and market settlement processes, fiduciary obligations, and the related accounting treatment. As a people leader within the Fiduciary / O2C function, this position provides oversight of day-to-day operations, ensures adherence to internal controls and compliance requirements, and drives process excellence across collection, cash application, reconciliation, and settlement activities.

Key Responsibilities

• Lead the Marsh Fiduciary / O2C function covering collections, cash accounting, cash application, receivables follow-up, payable settlement, and reconciliation activities.
• Ensure timely receipt, accurate allocation, and proper accounting of cash related to Marsh client, carrier, and reinsurance transactions.
• Oversee the reconciliation of fiduciary balances, client accounts, carrier balances, and internal records to ensure completeness, accuracy, and timely resolution of exceptions.
• Manage collection activity to support recovery of outstanding balances, reduce aged receivables, and improve cash flow performance.
• Ensure timely settlement of payable balances to carriers, reinsurers, markets, and other counterparties in line with agreed terms and control requirements.
• Review and monitor unreconciled items, unapplied cash, overdue balances, and open exceptions, ensuring appropriate investigation and closure.
• Apply sound accounting knowledge to ensure transactions are recorded accurately and in accordance with company policy, financial control standards, and relevant accounting requirements.
• Maintain strong governance across fiduciary processes, ensuring compliance with Marsh policies, accounting standards, audit requirements, and regulatory expectations.
• Partner with client-facing teams, operations, finance, and other internal stakeholders to resolve complex transaction, collection, settlement, and reconciliation issues.
• Drive standardization, process improvement, and automation opportunities across O2C and fiduciary workflows.
• Monitor service delivery through operational metrics, aged debt reporting, exception reporting, reconciliation status, and settlement timeliness.
• Support month-end and period-end close activities related to receivables, fiduciary balances, and cash accounting.
• Lead, coach, and develop team members, ensuring consistent delivery, capability building, and a strong control environment.
• Manage escalations, operational risks, and control issues promptly, ensuring remediation actions are completed effectively.

Principal Accountabilities

• Accurate and timely accounting of fiduciary cash receipts and settlements
• Effective management of collection activity and aged receivables
• Timely reconciliation of transactions, balances, and internal records
• Resolution of outstanding exceptions, breaks, and unmatched cash items
• Compliance with fiduciary controls, internal policies, accounting requirements, and audit standards
• Delivery of service levels and operational KPIs across the O2C function
• Strong people leadership and stakeholder engagement across Marsh operations

Experience / Qualifications

• Bachelor’s degree in Finance, Accounting, Commerce, or related field
• Significant experience in Fiduciary, Order to Cash, Accounts Receivable, Cash Application, Collections, or Insurance Operations
• Strong understanding of insurance and reinsurance business flows, including premium collections, insurer/reinsurer settlements, fiduciary handling, and client/market transactions
• Strong accounting knowledge, including cash accounting, reconciliations, ledger impact, receivables, payables, and period-end close support
• Experience working in insurance broking, reinsurance, or financial services environments preferred
• Proven experience managing teams and leading operational delivery in a shared services or controllership environment
• Experience with ERP systems, financial platforms, and reporting tools
• Strong knowledge of control, compliance, and audit requirements in financial operations
• Track record of driving process improvement and operational efficiency

Skills / Competencies

• Deep understanding of Marsh fiduciary / O2C operations
• Strong knowledge of insurance and reinsurance processes
• Sound accounting and financial controls knowledge
• Cash accounting and reconciliation expertise
• Collections and receivables management
• Strong control and risk awareness
• Stakeholder management
• Team leadership and coaching
• Analytical thinking and problem solving
• Operational excellence mindset
• Attention to detail and accuracy
• Strong written and verbal communication skills

Additional Technical / Functional Requirement

The role should demonstrate a good understanding of:

• Insurance and reinsurance lifecycle and related transaction flows
• Premium billing, collections, insurer/reinsurer settlements, and fiduciary balances
• Accounting treatment for receipts, settlements, adjustments, write-offs, and reconciliations
• Internal controls, audit readiness, and financial governance within an O2C environment