Senior Manager, Initiatives & Implementation Business Financial Services

Job Description

• Supports the delivery of an Exceptional Client Experience ensuring client needs are met and takes ownership and resolves client concerns at first point of contact ensuring escalation when appropriate
• Supports the delivery of enabling and educating our clients by proactively leading with advice and enabling through digital
• Supports the strategic direction and execution of strategies within the region as decided upon by Regional President and Regional Operating Officer and Regional Vice President, Business Financial Services.
• Responsible for coordinating regional client loyalty initiatives within the BFS team.
• Supports the Canadian Banking Sales & Field Operations Communication Delivery Gateway Operating Model regionally (E.g.: Aligns, integrates, coordinates and manages prioritization of regional and national initiatives via integrated Gateway routines to advise Regional Operating Officer and Regional Advisory Council (RAC)) on key decisions relating to the Gateway. Tracks and monitors effectiveness of regional and national initiatives via integrated Gateway routines in cooperation with Regional Partners or key advisors.)
• Leverage RBC partners in the Region to develop better solutions and achieve a cross enterprise solutions
• Demonstrate a personal commitment to ensure skills, knowledge and accreditations are up-to-date and meet position requirements.
• Demonstrate teamwork including the Four Essentials of Colleague Care with my team, partners, and customers.
• Fully accountable for the coordination of initiatives across a breadth of complexity including sales initiatives, communications, sponsorships and donations.
• Organize and participate in events that may include regional functions, donated/sponsored external events, Royal Performance Galas, unit openings/anniversaries, etc.
• Manage regional Reward & Recognition budget and program based on YOY spend.
• Integrates appropriate change management support and elements into initiatives and communications.
• Effectively communicate and reinforce RBC Vision, National Office and local strategic direction, organizational values and implementation plans
• Identify and act on self- learning/development to build necessary skills, competencies and accreditation to meet market demands
• You lead with a growth mindset, focusing on what’s possible to acquire and develop a diverse and inclusive team, to deliver an exceptional client experience

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.