Senior Manager, Process Excellence

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Align process improvement initiatives with the organization’s strategic goals and objectives.
• Lead the development and implementation of long-term process improvement strategies within your line of business, aligning with company goals
• Identify and prioritize process improvement opportunities to maximize impact.
• Engage with stakeholders to understand business requirements and pain points.
• Facilitate workshops and meetings to gather insights and foster collaboration.
• Maintain strong relationships with key stakeholders to ensure ongoing support for process improvement initiatives
• Drive and lead the process improvement initiatives with internal and external stakeholders to ensure effective execution and efficiency across central operation
• Utilize data analytics tools to measure process performance and generate actionable insights.
• Monitor process metrics and KPIs to track the effectiveness of improvements.
• Report on process performance and improvement outcomes to senior management
• Subject matter expert in tools related to agent/internal users/customers
• Full understanding of full product ecosystem (internal & external facing)
• Fully own product/system E2E from ideation to rollout stage
• Plan and align overall product strategy accordingly business needs
• Host product workshops with internal stakeholders 
• Participate and raise APAC product request in global roundtables
• Build & present business cases to higher management (Directors/C-level)
• Provide product & system advice to stakeholders

Qualifications

• 7+ years relevant experience working in operations strategy/excellence in logistics or tech companies.
• At least 3 years experience leading a team
• Advanced knowledge in project management tools and skills with a proven record of managing complex projects.
• Possess strong analytical thinking skills, prioritize requests based on business impact, focusing on achieving business priority.
• You have at least a Bachelor’s degree from a leading university
• You are highly passionate and proven record in increasing efficiency & creating scalable processes.
• Expert in process improvement methodologies such as Agile, Lean, Six Sigma, or Kaizen
• Strong track record of success in planning and implementation of projects. 
• Have good business sense and clear potential to work beyond core areas of experience and within project team.
• You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo
• Excellent English communication skills, both written and spoken.