Senior Manager, Product Management - Consumer & Developer Experience (Marketing Journey Platforms Lead)

Senior Manager, Product Manager: Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Role

As the Marketing Journey Platforms Lead, you will architect the future of how our enterprise engages customers at scale. In this role, you will lead the strategic evolution of our core MarTech journey platforms—transforming legacy orchestration into an intelligent, next-generation ecosystem powered by autonomous, agentic workflows and real-time decisioning.

This role sits at the intersection of product strategy, emerging AI capabilities, and enterprise scale. You will empower lines of business (LOBs) with self-service, friction-free journey orchestration while ensuring the underlying infrastructure is robust, resilient, and built to support billions of personalized customer interactions. If you thrive on taking complex enterprise architecture and shaping it into an intuitive, high-velocity marketing engine, this role is built for you.

• Architect Next-Gen Journey Strategy: Define and execute the multi-year vision for intelligent, omnichannel customer journeys, pioneering the integration of agentic AI and predictive decisioning.
• Scale an Enterprise-Grade Platform: Serve as the product anchor for platform reliability, performance, and modern architecture in tight collaboration with engineering, architecture, and front-line product teams.
• Empower Internal Marketers: Drive developer- and marketer-friendly platform design—delivering multi-tenant self-service capabilities that eliminate operational bottlenecks and accelerate campaign velocity.
• Lead Strategic Tech Partnerships: Steer roadmap alignment with tier-one MarTech vendors and internal technology leaders, ensuring external solutions evolve alongside enterprise needs.
• Drive Governance & Excellence: Establish seamless standards for data privacy, multi-tenancy, and auditability that enable teams to innovate rapidly within a safe, compliant operational framework.
  
  

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and 4 years of Product Management experience
  

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).