Senior Manager, Senior Counsel- Servicing Innovation

Capital One’s Card Legal team has an exciting role supporting emerging technology in operations and servicing.  In these roles, you will serve as a key legal advisor delivering strategic, analytical, and risk-mitigation guidance for high-priority servicing projects and innovations.  

You will partner closely with business leaders to help realize their strategic goals, deeply understand business intent, and navigate legal, regulatory, contractual, and operational risks.  You will play a key role in driving business initiatives forward while shaping top-notch, differentiated customer experiences.  And you’ll work in a collaborative, supportive environment that values your insights, promotes continuous learning, and rewards creative thinking. 

Successful candidates will have an ownership mentality partnered with the judgment to escalate when appropriate. Written and oral communication and organizational skills are key, as is good judgment, flexibility, and the ability to focus on what really matters to drive business initiatives forward while reducing legal risk.  You should have a successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

We are looking for attorneys who can: 

• Serve as the primary legal counsel and subject matter expert for critical products and initiatives in servicing, including new emerging technologies.
• Partner with business leaders, Compliance, and Risk teams to assess, mitigate, and resolve legal, regulatory, and contractual risks associated with artificial intelligence and customer servicing initiatives.
• Demonstrate sound judgment even in novel situations, and investigate and understand business goals in a way that helps evaluate risk effectively and provide practical legal advice.
• Build and maintain strong, collaborative relationships across Card Legal, cross-functional risk partners, and business stakeholders.
• Communicate complex legal concepts clearly to leadership and key internal stakeholders to foster alignment and trust.
• Demonstrate excellent organizational skills, attention to detail, and the ability to prioritize effectively to meet deadlines or business goals.
• Flexibly adapt to a rapidly changing business environment.  
• Be excellent team players and create friendly and collaborative working relationships, particularly with their teammates, the rest of the legal department, internal clients, and outside counsel. A good sense of humor and an interest in having fun at work are pluses!

Basic Qualifications: 

• Juris Doctor from an accredited law school
• Active member in good standing of at least one state bar
• At least 5 years of experience as an attorney in a law firm environment, at a government agency, as a military judge advocate, or as in-house counsel 

Preferred Qualifications:

• 7+ years of legal experience in a law firm, in-house legal department, or government agency
• Interest in advising on servicing and products that leverage Artificial Intelligence (AI) and identifying and managing legal risks within a complex business models that leverage technology
• Knowledge of or interest in consumer financial regulations, including for example, UDAAP, Regulation E, NACHA, Regulation Z, Regulation V, and privacy
• Proven track record of prioritizing high-volume workloads, adapting to shifting business needs, and thriving in a fast paced environment  
• Demonstrated ability to work collegially across multidisciplinary teams (business partners, analysts, product managers, creative teams, and risk professionals) to resolve complex issues smoothly and quickly 
• Exceptional verbal and written communication skills with strong executive presence and the ability to influence

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).