Senior Manager, Workforce Planning and Management

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Senior Manager, Workforce Planning & Management is accountable for the workforce strategy, planning capability and operational workforce performance of the Transformation Delivery Hub (~600 resources). The role leads the design and execution of workforce planning practices that enable the Hub to meet current and future transformation demand, ensuring the right capability, capacity and workforce mix are available to deliver strategic outcomes. The role acts as a trusted advisor to CTO and TDH leaders, providing workforce insights that inform investment, prioritisation and delivery decisions.

As part of the establishment and ongoing operation of the Transformation Delivery Hub, this role has an extended remit across the hub’s performance and operational management. This includes ownership of hub reporting, performance insights, workforce and delivery analytics, business planning, governance support, and continuous improvement initiatives. The role works closely with TDH leadership to provide transparency of performance, identify opportunities for optimisation, and support the effective delivery of the Hub's strategic objectives.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne/Brisbane
Work Hours: Full Time

What will your day look like?

Strategic Workforce Planning

• Define and evolve the workforce strategy for the global Transformation Delivery Hub (~600 workforce), aligned to enterprise transformation priorities
• Provide strategic advice to CTO leadership regarding workforce investment, capability development and workforce risk
• Lead workforce scenario planning to inform portfolio planning, funding decisions and strategic workforce outcomes

Demand & Capacity Management

• Establish and maintain workforce demand forecasts and capacity models across a high-volume, multi-program portfolio
• Continuously monitor supply vs demand, identifying risks and recommending mitigation strategies
• Optimise workforce utilisation at scale while balancing cost, capability, and delivery outcomes

Workforce Strategy & Business Performance

• Monitor and report workforce performance metrics, productivity trends and workforce economics
• Provide insights on workforce costs, utilisation, delivery capacity and workforce return on investment
• Support strategic decision-making through workforce and business performance analysis
• Drive initiatives that improve productivity, workforce effectiveness and delivery outcomes

Leadership & Influence

• Lead the Workforce Planning practice, including workforce planning methodologies, standards, governance and continuous improvement
• Build organisational workforce planning capability across the Transformation Delivery Hub
• Influence executive-level decisions through workforce insights, forecasting and scenario modelling
• Represent workforce planning in senior governance and investment forums

Business Performance

• Establishing and managing Hub-level performance management processes, ensuring performance trends, risks, opportunities and emerging issues are identified, monitored and addressed
• Supporting the development and coordination of the TDH business plan, operational objectives and strategic priorities, ensuring alignment with enterprise transformation outcomes
• Coordinating Hub governance activities, including leadership forums, performance reviews, workforce reviews and strategic planning cycles, ensuring decisions and actions are effectively tracked and delivered
• Providing oversight and coordination of strategic initiatives and special projects on behalf of TDH leadership, ensuring effective execution and delivery of business outcomes
• Supporting organisational maturity by embedding data-driven decision-making, performance transparency and disciplined business management practices across the Hub

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Extensive experience in workforce planning or resource management
• Proven experience leading teams and/or workforce planning functions in complex organisations
• Demonstrated experience managing enterprise-scale workforce environments (500+ resources preferred)
• Executive stakeholder management
• Strong analytical and modelling skills (forecasting, scenario planning, capacity planning at scale)
• Experience supporting large-scale transformation or program delivery portfolios
• Ability to translate strategy into actionable workforce plans across complex delivery landscapes
• Experience working with workforce planning or resource management tools
• Change leadership and organisational influence
• Extensive business and operational planning experience
• Executive communication and presentation skills
• Knowledge of capability frameworks and skills taxonomies
• Background in consulting, transformation, or portfolio management
• Familiarity with data analytics and visualisation tools (e.g. Power BI, Tableau)
• AI-enabled workforce planning and analytics
• Cost optimisation and productivity management
• Demonstrated track record of leading workforce planning or resource strategy in complex, enterprise-scale environments (including large workforces 500–700+)
• Bachelor’s degree in Business, Human Resources, Finance, Economics, or a related discipline
• Professional certifications in workforce planning, HR, project/program management, or transformation (e.g. AHRI, PMI, PRINCE2, SAFe) desirable
• Proven experience operating in transformation, PMO, or portfolio delivery settings
• Strong proficiency in data analysis and workforce planning tools (e.g. Excel modelling, Power BI, workforce planning systems)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 124555 .

Job Posting End Date

10/11/2026, 11.59pm, (Melbourne Australia)