Senior Network Support Engineer | ThousandEyes

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.

• Bachelor's degree with 7+ years of related experience, Master's degree with 4+ years of related experience or PhD with 1+ years of related work experience.

• Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.

• Experience managing cloud-based SaaS software products in a production environment.

• Experience administering Linux systems, including reading system logs and checking network connectivity
• Experience with automation and virtualization technologies (e.g., containers, VMware).

• Cisco CCNA or DevNet, or Cloud (AWS) certification.
• Experience leading cross-functional initiatives and foster a collaborative, customer-first work environment.

• Experience strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.

• Experience in documenting and presenting data-backed technical insights, leading collaboration with distributed teams, meetings rigorous project deadlines, and demonstrating the technical agiligyt to master new tools and systems.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.