First Abu Dhabi BankSenior Officer, Payment Investigation (Emiratised Role)
First Abu Dhabi Bank is hiring a Senior Officer, Payment Investigation (Emiratised Role) in Abu Dhabi, United Arab Emirates. Level rates it ; you can apply on First Abu Dhabi Bank.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include Itracs, Swift and reconciliation.
- Level classifies it as a mid-level role.
- Level lists 83 other open roles at First Abu Dhabi Bank.
- The role was posted within the past week.
AI in this role
Manage payment exceptions, reconcile accounts, and investigate financial discrepancies for banking operations.
Job Purpose
The Senior Officer, Payment Investigation is responsible for managing payment exceptions, reconciling Nostro and Inter-Branch accounts, and investigating discrepancies related to non-receipt or defaulted funds.
The role ensures that exceptions are handled according to established Business-as-Usual timelines, escalation matrices, reconciliation policies, and operational procedures. It also supports risk mitigation, timely reporting, accurate account monitoring, and effective service delivery to internal and external customers.
Key Responsibilities
Reconcile Nostro, Inter-Branch, General Ledger, card, ATM, CDM, and other assigned accounts.
Verify that ledger entries match bank statements and branch ledger entries.
Investigate outstanding items, payment discrepancies, overdrafts, deal-rounding differences, and non-receipt of funds.
Follow up with relevant branches, departments, business units, and correspondent banks until outstanding items are resolved.
Escalate payment exceptions according to agreed BAU timelines, risk levels, and escalation matrices.
Initiate and manage exception-related correspondence through the ITRACS Exception Management interface.
Ensure outstanding items are accurately reflected in the reconciliation system.
Monitor Nostro account service charges and escalate matters to the Financial Institutions Group when required.
Prepare SWIFT messages for follow-up with correspondent banks.
Support the monthly settlement of deal-rounding differences resulting from exchange-rate variations.
Prepare accurate daily MIS reports, dashboards, exception reports, statistics, and traffic-light reports.
Maintain daily tick lists and ensure all time-sensitive activities are completed within the required timelines.
Escalate operational risks, irregularities, and incomplete tasks to the Senior Officer or Section Head.
Ensure records and supporting documents are updated and filed daily.
Respond promptly to inquiries from internal and external customers.
Support workload distribution and provide coverage during employee leave or absence.
Contribute suggestions to improve operational efficiency, service quality, risk controls, and reconciliation processes.
Follow all departmental policies, procedures, operating standards, and internal control requirements.
Demonstrate the organisation’s values and ethical standards at all times.
Qualifications
Bachelor’s degree in Business Economics, Commerce, Accounting, Finance, or a related discipline.
Experience and Technical Knowledge
3–5 years of relevant banking-sector experience.
At least 3 years of experience in a similar role involving account reconciliation.
Practical experience in Cards, Nostro, and internal account reconciliation.
Knowledge of IntelliMatch or similar reconciliation systems.
Knowledge of SWIFT standards, particularly MT940 and MT950 messages.
Experience in exception management, payment investigation, operational risk, and MIS reporting.
Key Competencies
Strong analytical and investigative skills.
Good judgment and decision-making ability.
High attention to detail and accuracy.
Effective follow-up and escalation skills.
Ability to manage time-sensitive and high-volume activities.
Strong understanding of operational risk and control procedures.
Good written and verbal communication skills.
Ability to work effectively with internal departments and correspondent banks.
How we rate this
Senior Officer, Payment Investigation (Emiratised Role) at First Abu Dhabi Bank rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where reconciliation was part of your work. What did you do?
- Tell me about a project where payment investigation was part of your work. What did you do?
- Tell me about a project where risk mitigation was part of your work. What did you do?
- Tell me about a project where reporting was part of your work. What did you do?
- Walk me through how you've used Itracs in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Reconciliation, Payment Investigation, Risk Mitigation, Reporting, and Itracs. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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