AmazonSenior Operations Manager, One Medical - Dist Ops- Field, NorCal Healthcare Ops
Amazon is hiring a Senior Operations Manager, One Medical - Dist Ops- Field, NorCal Healthcare Ops. It pays $109k-$148k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include operations management, team leadership and healthcare management.
- Level classifies it as a senior role.
- Level lists 21,000+ other open roles at Amazon.
AI in this role
Manage healthcare operations and lead teams across multiple One Medical offices in Northern California.
Key job responsibilities
Leadership & Team Development
Serves as primary contact for assigned Medical Service Areas (MSAs), overseeing business, operational, and financial performance
Hires, develops, and manages high-performing teams through structured interviews, onboarding, and performance management
Provides regular feedback and operational support to Operations Managers and Medical Directors
Conducts team meetings and one-on-one sessions to ensure accountability
Operational Excellence
Implements C-I-CARE principles to build member trust
Analyzes performance data to develop strategic initiatives and drive improvements
Oversees quality health outcomes, patient safety, and regulatory compliance
Manages relationships with health system partners, employers, and payors
Ensures compliance with local, state, and federal medical office regulations
Business Growth & Innovation
Partners with central teams (finance, operations, marketing, sales) on national projects
Leads new service implementation including Senior Health, Expanded Care, and Behavioral Health
Develops new business practices to improve customer service and reduce costs
Monitors financial statements and maintains budget targets
Oversees new office launches and growth initiatives
Performance Management
Prepares weekly, monthly, and quarterly business reviews
Establishes clear performance metrics and expectations
Drives continuous improvement through Lean methodologies
Promotes workplace safety and optimal employee experience
Ensures effective delegation and accountability of operational responsibilities
Basic qualifications
- Experience leading across multiple locales
- Experience managing projects and working independently
- Experience communicating with a wide range of stakeholders, including your peers and leadership
- Experience with performance metrics, process improvement and Lean techniques
- Experience developing and implementing KPI goals and strategies based on broader organization goals
- 5+ years managing high-performing, consumer-facing operations or customer service teams
- Based in MSA
- Strong collaborator with internal and external partners, including health systems, employers, and payors
- Fosters collaborative, supportive team cultures
- Analytical thinker with proven change management and process improvement success
- Thrives in fast-paced healthcare environments
Preferred qualifications
- Experience managing a budget or P&L
- Experience in visualization tools such as Tableau
- Bachelor's degree or above
- Healthcare management experience Operational leadership experience in MSA/primary MSA
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Virtual Location - California - 109,200.00 - 147,800.00 USD annually
How we rate this
Senior Operations Manager, One Medical - Dist Ops- Field, NorCal Healthcare Ops at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where healthcare management was part of your work. What did you do?
- Tell me about a project where budgeting was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Operations Management, Team Leadership, Healthcare Management, and Budgeting. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get new operations jobs by email
One email a week with the new operations jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Operations roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step