Senior Operations Specialist

Work Location Assignment: Mexico City, Mexico. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business

A career with us is about discovering breakthroughs that change patients’ lives. Whatever your role, you’ll be part of bringing those therapies to people all over the world. You’ll be driving the industry forward and making a positive difference. And you’ll discover that amazing things are possible.

Senior Data Operations who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center as well as for market/process expert and Point of Contact for the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales & activity reporting, e-permissions, incentives, training data processes and tools & application day to day administration. Each Data Operations Manager will be accountable and expert for a set of countries and working with peers across the team.

Core Responsibilities

Senior Operations Specialist core responsibilities include:

• Engage with selected markets / verticals for all their requests.
• Ensure process documentation is maintained up to date for data & transactional processes.
• Act as a country expert for any issues with Delivery Team Leads
• Share best practices across the Global Operations Services Center team.
• Deliver data validation and stewardship for data sets in scope.
• Deliver reporting and analytics to Biopharma Operations colleagues.
• Deliver data extractions from multiples databases.
• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives.
• Provide analytical support and expertise for all data process in scope.
• Propose and deliver solutions and ideas for any problems and issues faced.
• Prioritize requests and manage workload according to plan.
• Follow SLA & guidelines and timeline established for the team and meets SRT KPIs.
• Deliver high quality service for any activities in scope.
• Propose continuous improvement of processes in scope.
• Develop Subject Matter Expertise for one or more data process in scope.

Must-Have Qualifications

• 3+ years of experience in service delivery, shared services, or sales operations.
• Strong service orientation and customer-focused mindset.
• Strong IT literacy and technology proficiency.
• Experience in data stewardship, reporting, and analytics delivery.
• Proven knowledge and hands-on experience in Incentive Compensation is mandatory.
• In addition, candidates must demonstrate experience in at least one of the following two areas:
  • Sales Force Management / CRM support for sales teams
  • Medical Samples Management
• Advanced Excel skills, including working with formulas and data analysis.
• Self-motivated, with the ability to work independently and maintain a strong service-oriented mindset.
• Ability to identify and propose process improvements and optimization opportunities.
• Strong analytical and quantitative skills, with a fact-based and detail-oriented approach.
• Strong communication and interpersonal skills.
• Strong team player with the ability to work effectively in a multicultural environment.
• Strong negotiation and stakeholder management skills, with the ability to engage with Leadership Teams, Vertical Leads, Country Managers, BU Leads, and Local Teams.
• Ability to present results effectively to large audiences, including sales forces and leadership teams.
• Fluency in written and spoken English is required.
• Fluency in written and spoken Spanish is required.

Nice-to-Have

• Master's degree
• Fluency in Portuguese preferred.
• Preferred Discipline(s): Analytics, Operations Management, Consulting, IT, Science, Sales, Commercial.
• Preferred Certification(s): Change Management, Business Process Mapping and Project Management Certifications preferred.

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.