Senior Operations Specialist (Onsite - Cairo, Egypt)

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:

Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.

RESPONSIBILITIES

• Manage and oversee daily business operations across the US and MENA offices.
• Ensure smooth coordination and communication between office locations.
• Streamline operational processes and document Standard Operating Procedures (SOPs).
• Identify operational gaps and implement practical solutions to improve efficiency.
• Address operational issues promptly and escalate risks when necessary.
• Manage external requirements, including legal, accounting, state, and regulatory obligations.
• Ensure compliance with company policies, regulations, and operational standards.
• Identify and implement process improvements to enhance operational effectiveness.
• Manage relationships with vendors, suppliers, and external service providers.
• Support procurement-related activities and vendor coordination.
• Support budget planning, budget tracking, and cost-control initiatives.
• Prepare operational reports highlighting key metrics, risks, and improvement opportunities.
• Collaborate with internal departments to support business objectives and workflow efficiency.
• Support client-facing operational requirements as needed.
• Maintain accurate records, documentation, trackers, and follow-up logs.
• Perform other related duties as required and assigned.

QUALIFICATIONS

Required Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Strong experience in operations management or business operations.
• Experience coordinating operations across multiple offices or regions.
• Strong knowledge of legal, accounting, business operations, and compliance requirements.
• Experience managing vendors, suppliers, and external service providers.
• Experience supporting budget planning, tracking, and cost control.
• Experience preparing operational reports, dashboards, and KPI tracking.
• Excellent organizational, communication, and problem-solving skills.
• Strong attention to detail and proactive follow-up.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in Microsoft Office and Microsoft 365.
• Experience working in a fast-paced professional services or consultancy environment.

Preferred Qualifications

• Previous experience in consultancy or professional services operations.
• Exposure to procurement, compliance, and vendor management functions.
• Experience working with international or regional teams.
• Familiarity with operations reporting tools and budget tracking systems.
• Strong process improvement and workflow optimization experience.
• Client-facing communication experience.

POSITION DETAILS

• Position: Senior Operations Specialist
• Department: Operations
• Location: Heliopolis, Cairo, Egypt
• Work Setting: Onsite
• Employment Type: Full-Time

PRODUCTIVITY TOOLS

• Microsoft Office
• Microsoft 365
• Operations Reporting Tools
• Budget Tracking Tools
• Vendor Management Systems

Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.