Senior Outside Counsel Program Manager

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

We are on the lookout for a Senior Outside Counsel Program Manager to join the Legal Operations Team on our journey to always deliver amazing experiences.

Join the team that protects and enables Delivery Hero's growth. In the Legal Team, you'll support key initiatives by providing proactive legal guidance that aligns business goals with regulatory standards. Your work will help mitigate risks and ensure we're positioned for sustainable, long-term success—making you a key contributor to our mission of delivering amazing experiences worldwide.

You will build and run the way Delivery Hero instructs, steers and pays external law firms across 65 countries and a legal department with  in-house lawyers. This is a greenfield programme. The Outside Counsel Guidelines, the firm panel and the management platform are being created now, and you will own them. You will report into Global Legal Operations and partner with our Procurement department on the purchasing-relevant steps.

Your tasks include:

• Design and run matter intake and scoping, so that every engagement has a defined boundary, an owner and a budget before a firm is instructed.

• Own the outside counsel budget end to end, from forecasting and accruals through variance analysis to reporting for legal leadership and Finance.

• Build and govern the firm panel, draft and enforce the Outside Counsel and Billing Guidelines, and work with Procurement on the annual rate review.

• Design alternative fee arrangements, and make matters specifiable and comparable enough to be priced on a fixed-fee basis.

• Act as business owner of the outside counsel management program, leading rollout, adoption, and integration with our ERP and source-to-pay landscape.

• Run performance scorecards and business reviews with panel firms, resolve billing disputes, and partner with Procurement and Finance on major negotiations, supplier onboarding, third-party risk and enterprise savings reporting.

• 5+ years in outside counsel management, legal operations, or law firm finance or business development, ideally including time in a corporate legal department or a legal operations consultancy.

• Demonstrated expertise across panel governance, rate negotiation, RFP and RFI management, alternative fee structuring and billing guideline enforcement.

• Deep knowledge of the legal market: law firm delivery models and economics, and the effect of AI on how legal services are delivered and priced.

• Hands-on experience with outside counsel management or e-billing platforms, and strong analytical skills in budgeting, benchmarking and modelling.

• A track record of building programmes from scratch in complex, multi-jurisdictional organisations, and of leading change with stakeholders who cannot be managed by instruction.

• Credibility with General Counsel, law firm partners, procurement and finance teams. Fluency in English is required, German is an advantage.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.