Senior People Operations

Who Are We 🔺
Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

What You Will Do
Key Responsibilities:

1. Employee Lifecycle Management

• Own the end-to-end employee lifecycle process — onboarding, transfers, promotions, and offboarding — ensuring accuracy and consistency at every stage.
• Continuously streamline lifecycle workflows to improve turnaround time and employee experience.

2. HR Systems & Data Management

• Serve as the senior owner of the HR Information System (HRIS), ensuring data integrity, automation, and system optimization.
• Build and maintain dashboards and reports that give leadership real-time visibility into workforce data.

3. Policies, Processes & Compliance

• Lead the design, documentation, and rollout of People Operations policies and standard operating procedures.
• Ensure full compliance with labor law and internal policies across all HR operational processes.

4. Payroll, Benefits & Insurance Administration

• Oversee payroll input accuracy in coordination with Finance, and manage benefits and insurance administration end-to-end.
• Manage relationships with insurance providers, handling medical claims, approvals, and reimbursement processes.

5. Employee Records & Documentation

• Maintain accurate, audit-ready employee records and documentation in line with legal and company standards.
• Handle employee inquiries related to contracts, policies, and operational HR matters.

6. Process Improvement & Reporting

• Identify inefficiencies in People Operations workflows and lead initiatives to automate and improve them.
• Deliver regular operational reports and metrics (headcount, turnover, lifecycle SLAs) to senior leadership.

7. Team Leadership

• Mentor and guide People Operations coordinators/specialists, ensuring high-quality execution across the function.

Requirements

What Are We Looking For ❓

• 5+ years of experience in People/HR Operations, with at least 2 years in a senior capacity — People Operations background required
• Strong hands-on experience with HRIS platforms, payroll coordination, and benefits/insurance administration
• Solid knowledge of labor law and HR operational compliance
• Excellent command of English (both written and spoken)
• Strong analytical skills with the ability to build reports and dashboards
• Highly organized, process-driven, and detail-oriented, with the ability to manage multiple priorities independently

Benefits

What We Offer You ❗

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.